Rio
I am very disappointed
I am very disappointed with my Ultras.com purchase. I have been waiting for a long time and still have not received my order or any meaningful response from customer support. According to the tracking information, my package was marked as "Held at Post Office, At Customer Request" and "Available for Pickup" in Fort Mill, South Carolina, USA. I never requested this, and I do not even live in the United States—I live in Europe, and my shipping address was entered correctly when I placed the order. I still have no explanation as to why my package ended up in the USA instead of being delivered to Switzerland. The lack of communication and the excessive waiting time have made this a very frustrating experience. Unfortunately, I cannot recommend this seller based on my experience. I recommend buying only with PayPal, because of the buyer protection.


