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Ultra Bright Lightz (ultrabrightlightz.com) has 392 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Joshua B.
Bought the z flash for an f150. Advertised as easy to change patterns. I followed all instructions and the patterns will not change.
Response from Ultra Bright LightzJun 19, 2024
Thank you for your review. You are able to make custom patterns on the Z-Flash OBD For Ford. You will just need to download the Z-Flash Software from our website and install it on your computer. Please give us a call and we will be happy to assist you: 1-888-562-5125
Toby T.
The lights aren’t bright at all & the headlights don’t flash like in the others that I have gotten from you.
Response from Ultra Bright LightzJun 19, 2024
Thank you for your review. The Z-Flash BCM For Ford is not able to flash the headlights. If you take a look at the product page on our website, the headlights are not listed as being able to flash. Please give us a call and we will be happy to assist you:1-888-562-5125
Paul W.
I haven't received my lights yet....very disappointed
Response from Ultra Bright LightzJun 10, 2024
Thank you for your review. Unfortunately, we ran out of stock on the dash light that you ordered but we did send a few update emails to keep you informed of when your order will be shipping. We apologize for the inconvenience.
Kurt G.
Had issues hooking up lights correctly for the functions that I wanted and the operators at the company were absolutely no help whatsoever they could not help with flash pattern for the lights and and could not not even provide me with with a flash pattern chart
Response from Ultra Bright LightzMay 23, 2024
Thank you for your review. We apologize that you had an issue installing your Tailgate Bar. Hopefully, the phone call that you received yesterday from our customer service team got the issue taken care of.
Bill H.
The unit worked the lights as it should. But now my auto headlights, cruise control and lane departure don't work. Called and they hoped to have a fix in a month. If not I would hope to be able to return in for a refund,
Response from Ultra Bright LightzApr 11, 2024
The customer posted a review on a different website and mentioned these issues. Unfortunately, the customer had not contacted us first because we would have been able to take care of it then. We contacted the customer and asked if the vehicle has the Super Cruise option and the customer was not sure. We have a separate product for vehicles with the Super Crusie option. We asked the customer to send us the QR Code from their vehicle and we were going to check this for the customer. We have not received this information. We will gladly issue a refund if the customer would like to return the product.
b A.
Too many emails. Didn’t reply when I had a question before purchase via email. I have requested that I stop getting automated emails but I’m still receiving them. Guess I will have to file a complaint with fcc or bbb or someone ftc to actually get something done.
Response from Ultra Bright LightzApr 1, 2024
We took a look at your account and you were sent an email that was your receipt, a shipping confirmation email that contained your tracking number, a shipment out for delivery email, and a shipment delivered email. These emails are sent to keep our customers aware of the status of their order.
Ryan C.
This product was defective and began melting after the second use. Contacted the company and they would not return our calls. Really wanted this to work and had planned on purchasing them for the rest of our fleet. I understand that mistakes happen in the manufacturing process, but there is no excuse for the lack of customer service.
Response from Ultra Bright LightzApr 1, 2024
We took a look at the account and we were contacted once by the customer's installer since there was an issue with the product. Our engineer was contacted to contact the installer. We did not hear anything else after that. After we received this review we contacted the customer to see what happened and were told that our engineer contacted the installer but when the installer tried to call our engineer back the installer was not able to reach him. We sent the customer a return label so we can get the product back for an exchange
Reece C.
Said my item was shipped and still haven’t received any updates on the tracking
Response from Ultra Bright LightzMar 6, 2024
Thank you for your review. An email with the tracking number was sent to the email address that was provided at checkout so we are not sure why you did not receive it. We will have one of our customer service team members contact you by phone
