Ultra Auto TransportWith Ultra Auto Transport you not only get your vehicle moved where it needs to go but you get it done as safely, quickly and pain-free as possible.Ultra Auto Transport provides the highest level of service in the industry. We work with only the best Carriers who have a history of superior safety and customer service.Finally, unlike most other auto transport companies, we don’t charge a dime up front. You won’t pay anything until we tell you exactly who is picking up your vehicle and provide you a one or two day window when you can expect pickup.
Ultra Auto Transport (ultraautotransport.com) has 127 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Oz
I am a carrier/Transport company and revived check payment that bounced.. called ULTRA and they apologized and promised to mail another payment plus my bank fees for depositing a check with NO SUFFICIENT FUNDS,... well I did not receive s**t and their numbers are NO LONGER IN SERVICE.. nice scam motherf**kers.. karma is a bit**... I hope you loose your house and health..
Scott W.
Horrible. Their communication sucks. This is my 1st time shipping a car out of state and they did not make it any less stressful. I was given a 4-to 6 day window to pickup my car. The guy I bought the car from agreed to let it sit in his driveway for a few days until a truck came to pick it up. After repeated attempts and phone calls and emails and getting absolutely no answers as to when a truck would possibly get there to pick up the vehicle I finally got in touch with them and then they told me that they were unable to get a truck over there for the price that they quoted me. Can you believe that? They give you a price and then they say they can't get a driver to do the job for the price they quoted you! Or I would have to wait an additional couple of days and then possibly a driver would take the job and bring me my car. The other option they gave me was to pay extra on top of the $400 payment and then maybe they would get a driver. But still no definite answer as to when a driver would even if I ponied up another $100 or $200. Meanwhile my car is sitting up in Rhode Island and the guy selling me the car wants the car picked up. I cancelled with ultra Auto Transport. I immediately went online and found a different carrier ...NOT A BROKER SERVICE ...to give me a definitive timeline when a truck would show up. Now I was able to at least call the guy who sold me the car and tell him when a truck would show up. Ultra Auto you guys dropped the ball and lost my business. I will be sure to never use uShip or Ultra Auto Transport ever again. This is the worst most stressful and aggravating experience with the most unprofessional company I've ever had to deal with in my life. Never again I would never recommend you to any of my friends who buy cars. I honestly hope that my review has some impact and customers stop using you. You suck you are the worst. Horrible horrible horrible terrible.
Response from Ultra Auto TransportNov 10, 2017
We're sorry to hear you felt we dropped the ball on communicating with you, Scott. The service to move your 1985 Chevy Monte Carlo was requested in the middle of the day on 11/4 through UShip, which charges a service fee outside our control. Unfortunately, you cancelled the order request on 11/7 before a carrier accepted the order, and we cannot guarantee a pickup date if we don't have a carrier organized for pickup yet. This cancellation was before the 4-6 day window we mentioned over the phone. It's disappointing to see this was your experience because we pride ourselves on our service and commitment to our customers. We invite you to carefully read the terms and conditions on uShip's website, this will clear your doubts about using a broker.
Derek B.
This was easily my worst customer experience. I was told three times that a driver was on the way when none showed. Then a random call from a driver who was going to arrive in 3 hours. No notifications from uShip or their website. The driver said he needed $500 cash or he would not release the car - even though I had paid in full via uShip. uShip farmed it out to another company who farmed it out to another company. Three levels. Like the telephone game. I lost the game. === I disagree with the uShip explanation. I paid uShip, they hired Ultra, and Ultra hired a carrier who employed a driver with incorrect information. Thus the children's game of telephone.
Response from Ultra Auto TransportSep 1, 2017
Derek, we reached out to you several times in hopes of solving this issue but had no luck. uShip is a market place for brokers, carriers and customers to connect. When you place your order through uShip, you are booking our service to find a carrier for you, once we do, we contact you and help you deliver your vehicle. As a broker, Ultra Auto Transport finds a carrier for you, and at no point, it "farms" anything to 3rd parties. When you contract via uShip, you pay on that website and your funds are held by them until you give the code to the driver. It is industry standard to release the code first, and unload the car after, as damages, discrepancies, and any other questions are addressed shortly after, with a Bill of Lading. In general, we are very sorry that you feel like we've failed you and regret we didn't get the chance to explain the process to you. We invite you to carefully read the terms and conditions on uShip's website, this will clear your doubts.
Mike S.
Awful - gave me a guaranteed pick up date via UShip (which means pre payment) spoke to them - they told me Tuesday eve or wed am pick up. A week and a bit later I called to check when car was arriving they said they hadn't picked it up and weren't able to. Car is costing me daily to store without me even knowing it. Told me they'd call me back yesterday - didn't and aren't replying to emails now.
Response from Ultra Auto TransportSep 1, 2017
Mike, we are sorry we weren't able to meet your required ship dates. As a broker, Ultra Auto Transport can only guarantee prices, not dates. All pickup and delivery windows are estimated and can change based on availability, route, the condition of the car, and payout to the carrier. Before we had a chance to make your order more attractive to carriers or work with you on the dates, you canceled your order via uShip. We apologize that your experience wasn't the best and regret to have lost you as a customer.
donald L.
never use this Transporter, WHY? booked on APRIL 13, 2017 PAID 794.00 for open carrier picking up 1985 corvette from Tucson Az , to be shipped to Miami Fl,which should had taken only the most 5days , Ultra Transport used Wind transport from Homestead Fl to pick and drop off my car, well driver showed up without giving a printed copy of cars condition or a sign off , now the best part never heard from transporter until a week later saying his truck blew a motor part in the State of Miss , should be repaired the next day should be there soon. well five days go by without a call. I called and spoke to Ryan at Ultra he gave me the same story , another five days pass and again Called Ryan at ultra again no answer , I called driver he left the rig and went on a vacation , should return in a week or so , well to make this shorter than it is I finally got my car on May 10th , 23 days later. never got a recall back from Ryan or staff aways told he was at meetings. also e mail him no return e mail back .Ultra auto transport does not care when they have your money. they leave u flowing in the wind. i use other carriers , I shipped 10 cars a year if not more, per year , use other carriers without any problem. I will never use them again and I would never recommend them and buyer be where ! get reviews before to place your hard earned money at ultra auto . thank you
Response from Ultra Auto TransportSep 1, 2017
Donald, we apologize. I've investigated your order and realized we failed to properly communicate with you and we are sorry. Unfortunately, the carrier that transported your vehicle let us down and also didn't communicate with us. They claimed to have your approval for the extra day in transit and didn't live up to our expectations. We work hard to select the carriers we work with and unfortunately that company disappointed us. We will use this opportunity to learn from our mistakes and grow.
Mike
This company was terrible from the start. First, they quoted me a higher price than that available on another website where they bid on the same job. Second, the driver was two days late and did not communicate with me at all during those two days. Third, the delivery itself was delayed by 2 days, bringing to total delay to four days. When I explained my disappointment to the company, instead of reaching out to me like professionals, they completely ignored me. I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE.
Response from Ultra Auto TransportFeb 2, 2017
Hi Mike, We apologize for the experience you had and will be reaching out to you as soon as possible to personally apologize. Sincerely, Ultra Auto Transport
Bruce M J.
I will never use this service again .They did everything to make things hard and never did anything right .Thank god for John at You ship who helped out so much with these clowns .
Response from Ultra Auto TransportJan 18, 2017
We appreciate all feedback and we're constantly striving for perfection and 100% customer satisfaction. While the vast majority of the hundreds of vehicles we ship each week have no issues whatsoever, occasionally problems arise, be they primarily from the Carrier, Customer or Ultra Auto Transport. The order in question was delayed because when it was placed, the vehicle had not been paid for by the Customer. Once we were able to confirm with the Pickup Contact that the vehicle was paid for and ready to release, we had it pickup up and delivered the next day. In this case, Ultra Auto Transport has no communications between uShip or the Customer regarding any problems with this order, aside from the Customer telling us when the vehicle was paid for and ready for pickup, after an initial delay while waiting for payment.
