UltimateTaxReviews of ultimatetax.com

I used Ultimate Tax this year and thought it was a good choice for the money because I had used TaxWise in the past and was familiar with the software. But I have not had a very good experience at all. I purchased also the 10 back years software package but basically cannot use it because the server has been down for over 2 weeks and all I am being told is that they don't have a clue when it is going to be up. It is right here at extension deadline and they don't know anything about it. So I am left not knowing what to do for my clients and they don't seem to care. Well they certainly don't need my business. The need better customer service and more tech savvy people to know what they are doing.

Have been waiting a week to receive a hard copy and once it got here and uploaded it unto my computer have been unable to use it, needs an EFIN which takes forever to get from the IRS. Also when I paid the system did not catch a double payment. It went out half way through the first input or did not give a handshake. May go out tonight to purchase Turbo tax to calculate my own taxes.

The Ultimate Tax software is labeled in the programming as Tax Wise. Links to the program are broken and areas are non functional. I am a little confused as after my purchase I called tech support only to find that the software is not finished. Tried to start a return for a client but the software failed.

Bad on line system. Not known if ordered until email from bank. Did not give opportunity to review purchase or change credit card to purchase. Further, charged my credit card for two purchases.