UlivarylifeReviews of ulivarylife.com

Response from UlivarylifeAug 26, 2025

Hi, Thank you for sharing your feedback. The lost package happened during the return shipping process, which is unfortunately a carrier issue and outside of our direct control. We also provided the documents needed for the claim, but since the claim was denied by the post office, we weren’t able to recover the cost from them. We’d be happy to work this out by offering you a 50% refund on your order. Please reach out to our service team at [service email], and we’ll assist you right away. Best regards, Ulivary Team

Response from UlivarylifeAug 26, 2025

Hi, Thank you for your feedback. We understand your concern, but please note that the issue mentioned was with the inner tie, not the main fabric or structure of the robe itself. This does not indicate a quality defect with the entire garment. As stated on our website, we can only process returns or exchanges for items that are in their original, unworn condition. Since the robe has already been worn for a week, we’re unfortunately unable to provide a replacement or refund. We appreciate your understanding of our policy and your feedback, which helps us continue to improve. Best regards, Ulivary Team

Response from UlivarylifeMay 8, 2025

Hi Alba, We’re truly sorry to hear that the robe didn’t meet your expectations. This is certainly not the experience we want for our customers. We take quality and fit very seriously, and we regret that this item fell short in both areas for you. Please rest assured that we offer a 15-day return and exchange policy, and we’re more than happy to assist you with a return or help you find a better-fitting style if you’re open to it. Feel free to reach out to our customer service team at [email protected] — we’re here to help make things right. Warm regards, The Ulivary Team

Response from UlivarylifeJan 8, 2025

Thank you for your feedback, and we sincerely apologize for the inconvenience. Upon reviewing your case, we found that the package was initially sent to Vietnam, Unfortunately, there was an issue with the address you provided, caused a failed delivery. After we reached out, you provided a UK address, which was not deliverable. Later, you provided a Vietnam address, but by then the package had exceeded the delivery timeframe and was destroyed by logistic supplier. We did our best to resolve the issue and regret that the package was not successfully delivered. As a gesture of goodwill, we refunded 50% of your order amount. We will also work on improving our logistics management based on your feedback. Once again, our apologies, and we wish you a Happy New Year! Best regards.

Response from UlivarylifeOct 21, 2024

We have reviewed our email correspondence, and we sincerely apologize for the poor experience you’ve had. 1）We immediately shipped the correct SKU, but we regret that it was sent to the wrong address. 2）The SKU you received is the correct size, but we understand it may not fit properly. Unfortunately, due to the 15-day return policy, we cannot process a return. As a gesture of goodwill, we would like to offer you to keep the two kimono robes as compensation. We appreciate your feedback and will work on improving our management to prevent this from happening in the future. Thank you for your understanding.

Response from UlivarylifeOct 17, 2024

Hi Melinda, Firstly, thank you for your honest review. Regarding the size issue you raised, we have verified and would like to provide the following explanation: 1.Our website never described our robes as "one size fits all." 2.The size guide on the product page clearly states "one size fits from S to XL." 3.The dropdown description on the product page explicitly states, "One size fits most: With a chest and hip measurement of up to 45 inches, our robes fit almost all US sizes ranging from S to XL." If you have any further questions, please refer to your purchase product link here: https://ulivarylife.com/products/short-kimono-robe-crane Thank you very much for your valuable feedback. We will strive to improve and make the size guidance text more prominent. Wishing you a great time!

Response from UlivarylifeOct 2, 2024

We’ve checked our records and found that we previously replied to your request for return authorization, including the shipping label, which was sent from [email protected]. Please check your inbox and spam folders to ensure you haven't missed it. If you still cannot find the email, let us know, and we’ll be happy to resend the information.

Response from UlivarylifeAug 20, 2024

We want to clarify that the charmeuse fabric we use is detailed on our product pages, specifying its composition. Regarding the return policy, it is clearly outlined on our website. For returns from other contries, customers need to cover the return shipping costs, while U.S. returns are free within 15 days. We are still expanding our European market and working on establishing more convenient warehouse locations. We apologize for any inconvenience caused and appreciate your understanding.