UlikeReviews of ulike.com

Like to start off by just saying I had a complete horrible experience with this company and I regret buying one deep in my soul it’s keeping me up at night so what happened is I’ve been seeing sponsored reviews of this product for about a year and was skeptical of buying it because of the price and didn’t know if it would work or was a scam well after about a year I finally decided to just go ahead and buy it was super excited paid for expedited shipping but still took over a week to be delivered but there warehouse was only 4 hours away from where I live… whatever things happen that’s fine but when it finally arrived I used it immediately but it worked for 15 minutes and then wouldn’t flash anymore!! I was sent a defective product so I called costumer service and they told me there’s nothing they can do over the phone id have to email them a video of the device actually not working and they will respond after 24hrs and send me a replacement and so I did not so bad I thought but after 24hrs has passed and didn’t get a response I called costumer service again and they told me this time they take 42 hrs to reply? And that there was nothing I can do after 42 hrs have passed still no response well it’s now have been 4 days it’s 8pm still no response I doubt I will get a response tomorrow and now I’m just at a lost of 300$ costumer service sucks ass and so dose the device we’re paying 300 for a pile of crap in the box my life is ruined haven’t stopped crying I will update and if they send a replacement🥺 my life is in shambles I hope ulike makes this right Update they’ve finally responded and sent me a return label but no idea when I’ll be getting the replacement I’ll update again when I get it and if it breaks again because this seems to be a common issue with the air 10 and the shr mode I think it’s called Another update still haven’t received a replacement:( as you can see they replied to my review saying they would send a new one immediately so I emailed them my order details like they asked for but haven’t received a email of them sending a replacement just so tired of waiting at this point i hope they email me tomorrow saying they sent the replacement Well now it’s august 6th still no replacement still no email response after they replied to my review saying they would send a replacement still nothing I think they just replied to the review just so others that are looking at reviews to think that they are fixing the problem but they earnt they don’t care I’m so fed up I don’t think I’ll ever receive a replacement I have so much hatred in my heart for these people how can they have such crappy scum of the earth costumer service? They have a costumer service number but when you call they tell you they can’t help you you have to email them so what is the phone number for? Nothing at all they are useless this company is a big pile of crap if I could give 0 stars I would just do your job is that so hard? Honestly how many people have they scammed? Just stealing money kill your self stop scamming people JUST READ THE EMAILS I SENT YOU ITS NOT THAT HARD DO YOUR JOB OPEN THE EMAIL AND REPLY SEND MY REPLACEMENT I PAID FOR IT STOP BEING THE SPON OF SATAN

Poor customer service, refuse refunds! Dealing with this customer service team has been extremely stressful. I contacted the team having had no results with the Ulike I purchased. I kept on receiving automated emails in return that asked me to keep trying the product for a further extended time. I said that this wouldn’t work for me - I was really conscious of their 90 days policy that they kept referring to and just wanted to return the product. Returning it was really difficult, they kept on sending me return label that had ridiculous open windows which meant I wasn’t able to return to the post office unless I took time of work. The additional packaging that would be needed to ensure the product was returned to them in the condition of left me in was around £25. I contacted and explained and asked for support as on the website they advertised that they can use a delivery service ( I believe it was Evri) to collect refund / return parcels. They reply I got was bizarre - they hadn’t read my email or addressed anything said in my emails just told me repeatedly that my request for a 50% refund was being denied ( written in bold in several sections). I haven’t asked for a 50% refund and emailed them back trying to understand what is going on. Most of the emails I have received during this have been odd - not addressing what has been said in the previous emails or being relevant to me. Going to be looking into Customer Rights and legal complaint because the last email just showed they have no intention of honouring either their own 90 day guarantee or consumer rights regarding products that do not meet their description. This whole thing has been so stressful. Update 1: they have replied with another copy and paste email that I have received multi times before that does not address anything I have raised. Update 2: I have finally received a valid return label and paid out of pocket for packaging in order to return. However was informed at the post office that the label given is only valid for post offices that have signed up to Evri and apparently the closest one to me is over an hours drive away ( two hour round trip) - this surely has gone beyond a joke.

Scam scam scam - do not shop here! I paid for their brand new ipl machine but was sent their oldest model valued at half the price. I contacted ULIKE asking to return. They were friendly at first asking me to keep the machine at a discounted price. I declined and after that they stopped responding - this was two months ago and I'm still fighting through klarna to recieve a returns address

Update- it’s gets worse. Rep reaches out to “make things right” blames previous rep who has been called out on many reviews for “great service” by the name of Meera. Requested info provided and another email follows a day later asking me to remove my below review. How funny. No thanks. If only you select zero stars. “We are ready to ship your replacement razor along with 5 additional razors. To proceed, we kindly ask if you could update or remove your Trustpilot review. Positive feedback helps us continue to provide high-quality products and services.”-Emma Johnson Great device, poor backing by company and customer service is terrible. The razor rusted. I reached out and they demanded images. Images provided as proof 2xs they said “didn’t get them” lies. Here I am now asked to provide an “honest review” what a joke. For the cost of the device such a big deal to replace a razor that rusted after 3 weeks. I’ll buy my own. Shove it. Won’t be sharing product details with friends and family after this.

I bought the new Ulike Air 10, I paid £269. I used it religiously as instructed for 6/7 weeks but I see no changes. I reached out to the company because they offer a 90 days return policy if not satisfied and the policy online says for the return to be accepted they need to see pictures, but they never asked me for pictures. First, they tried to negotiate a 30% refund, then it went to 40% but I refused since the product isn’t working I just want my money back. They said they will inspect the item once they receive it. The thing is the item was used so what are they inspecting? I challenged them about that and after a lot of back and forth they kept saying the same thing over and over, they refused to give me a straight answer. They did send a free label with an address in the UK and they kept saying it will be inspected I open reception. So I opened a dispute with PayPal but this time they said I will only get a refund if I send the item back to a Hong Kong address at my own cost. in the meantime PayPal has told me that the address on the free label provided is not valid, so I have to send it to HongKong if I want my refund. So beware….

Produkt bestellt, Lieferung kam ohne Ware. Leerer Karton. Daraufhin den Kundendienst mindestens 5x kontaktiert, ohne Rückmeldung. Als ich dann endlich Eine Rückmeldung bekam , war es eher ein Hin und Her schreiben, da immer wieder auf jegliche Sachen, die selbe Antwort kam (keinerlei Sinn) ich sollte Beweisfotos des leeren Kartons schicken. Als ich erklärte das ich nach dieser Zeit den Karton weg geschmissen hatte, da sowieso kein Inhalt enthalten war, lautete die Antwort. Sie könne nichts machen! Nun kein Produkt und über 200 Euro weg. Noch nie soetwas erlebt. Es ist sehr traurig zu sehen, wie mit den Kunden umgegangen wird. Als Entschädigung würde ich bei meiner nächsten Bestellung einen Rabatt bekommen. Das macht mich wirklich sprachlos. Richtig unverschämt.

I use my ulike for 15minutes and each time the handheld keeps over heating and turning off. Really disappointed with this product i was extremely excited reading the reviews, however i have not had a good experience unfortunately!

Got a faulty product I got in touch with them back and forward with emails last resort was this when I paid 249.00 they said they will give £15 back as refund are they crazy I've paid 249.00 they are offering £15 never again