Sara W.
If I could give a 0 star I would.
If I could give a 0 star I would. I purchased this through my PayPal and patiently waited. Received no delivery emails or notifications. After a while, I thought to check through my purchase emails and found a link for tracking which was through the royal mail and apparently "delivered in my safe space" 10 days prior. I've received no delivery, No notifications about the delivery. I'm being constantly through PayPal to the Royal Mail to Ulike. The only resolution that Ulike has offered me was to resend the item but to revoke the 90-day money back guarantee. When I argued that I wasn't comfortable with that, they said that they could give me 10 days from the date it gets delivered, but if I return it within those 10 days, I am responsible for the return fees and they'll also be deducting 30% of the £229 I already paid to cover the cost of a lost item from the first one that went missing. My advice? Do not use PayPal credit for this item because at least with your bank, you can dispute under the distance selling directive and dispute that single payment. God knows what I can even do for myself, but hopefully I can save someone else the horrible drama. Order number is - UK45528 (Just in case you actually want to be honourable and accept that you need to file a complaint with the shipping as I have because the item clearly wasn't delivered to my address as you can see on the tracking photo!)
Response from UlikeOct 29, 2024
Dear Customer, We sincerely apologize for the inconvenience and frustration you experienced with your recent order. After carefully reviewing your case, we understand that your item was not delivered. In light of this, we are offering to reship your order as a gesture of goodwill. According to Royal Mail’s official platform, your original order is marked as delivered. In cases like these, we conduct a thorough review and submit a claim with the carrier. Following this review, we offer either a courtesy reshipment or a partial refund. Please note that per our logistics policy, “In cases where a courtesy reshipment is issued, the reshipment order is not eligible for return and/or refund.” However, your replacement order will still be covered by our 2-year warranty service. Unfortunately, we are unable to extend the 100-day return policy to replacement orders. We are committed to resolving this matter efficiently and greatly appreciate your patience and understanding throughout this process. Once again, please accept our sincere apologies for any inconvenience caused. Warm regards, The Ulike Team