Marcho E.
Product experience was not good
Product experience was not good I was disappointed with the customer service as it was quite slow. When I attempted to return my purchase for a refund, I was told that because I had tried it on, it was ineligible for return.
Response from UlikeAug 11, 2023
Hello Marcho, Thanks for taking the time to share your feedback with us! We're sorry to hear about your less-than-satisfactory experience with our product and customer service. Your feedback is invaluable to us, and we genuinely appreciate you sharing your concerns. We apologize for any inconvenience you faced due to the slower response time from our customer service. We understand that prompt and effective communication is crucial, and we are actively working to improve our responsiveness to ensure a better experience for our customers. Regarding the return of the product, we apologize for any confusion or misunderstanding. We strive to provide clear and transparent return policies, and we understand your frustration if this was not the case in your situation. We appreciate your feedback, and we will certainly use it to enhance our policies and communication. We value your feedback, and we'll review our return policies to see if we can make improvements in this regard. We genuinely apologize for any inconvenience you experienced, and we want to make things right. In hopes we can get further in touch, we've reached out to you via Trustpilot's system to request your Ulike order number and/or your email address. Please feel free to reply at your earliest convenience so we can reach out to you directly to help! Thank you for bringing your experience to our attention. We are committed to continuously improving and providing a better experience for all our customers. XO