Founded in 2013, Ulike is a global beauty technology company specializing in at-home IPL hair removal devices. With more than 4 million units sold across 17 countries, we are committed to making effective, comfortable, and convenient hair removal more accessible to customers around the world. Our products are designed to help women and men manage unwanted body hair at home while enjoying a professional-quality experience without the time and cost of frequent salon visits. ◆ OUR TECHNOLOGY — Research and development are at the heart of Ulike. We continuously invest in product innovation, safety testing, performance improvements, and customer experience. Ulike is best known for its patented Sapphire Ice-Cooling technology, which helps keep the treatment window cool against the skin during use and makes the IPL hair removal experience more comfortable. Our devices combine advanced IPL technology, cooling features, multiple intensity settings, and user-friendly designs to support consistent at-home hair removal routines. ◆ OUR VISION — Ulike aims to improve the experience of hair removal both during and after treatment. We believe customers should be able to care for unwanted body hair wherever and whenever it is convenient for them. By developing practical and cost-effective at-home beauty solutions, we hope to bring professional-quality hair removal technology into more homes. ◆ OUR PRODUCTS — Each generation of Ulike IPL devices reflects our continued focus on comfort, performance, convenience, and ease of use. Through ongoing research, product testing, and customer feedback, we continue to improve our product design and technology. Our range of at-home IPL hair removal devices is designed for different treatment needs, body areas, and personal routines. ◆ CUSTOMER SUPPORT — We are committed to supporting customers before and after their purchases. For orders placed through the Ulike official website, product questions, delivery enquiries, returns, refunds, warranty
Ulike (ulike.com) has 806 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
ulike.com
Website
ulike.com
Category
Hair Care & Styling
Location
Seattle, Washington
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 32% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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False advertising. They promised a $140 off coupon if you subscribe, and the ad did not mention any restrictions. Then suddenly the $140 was only for certain older products. The ad very clearly has a picture of the Air 10, but they won't honor $140 off that product.
There is also an ad on Facebook for 35% off that, when you click it, is only 25% off. I wouldn't give my credit card info to a business that engages in such shady practices.
Response from UlikeOct 9, 2025
Dear Customer,
Thank you for your comment. We’re so sorry for the inconvenience and confusion. The 35% off mentioned on Facebook is a dedicated program for the PCOS community and requires verification to unlock. We offer this to show our support; if you have PCOS, we’re happy to help verify and activate your discount.
Regarding the “$140 off” reference, please email [email protected], and we’ll resolve this for you right away.
If you have any other questions, we’re here to help. We are committed to helping you resolve this.
The Ulike Team
GE
George
Clean the Shaver!!
The shaver that comes with the box is VERY dirty. I just got my kit and I didn't clean the shaver before using it on my bikini area. A few hours later my I started to feel itchy but I thought that was just a side effect from using the ipl. A day later and it turns out I have razor burn and nasty fulliculitis ALL OVER my bikini area!!
Response from UlikeSep 26, 2025
Dear George,
Thank you for your feedback. We truly value your experience, and every product goes through a packaging check before shipping.
For best results when shaving before using the hair removal device, we recommend shaving along the direction of hair growth. If you have sensitive skin, please consider using shaving foam or softening the hair with warm water beforehand. After shaving, apply a soothing moisturizer and wait until the skin is calm before using the device.
As we are unable to access your order details here, we kindly ask you to contact us directly at [email protected]
. Our team will provide you with personalized solutions and guidance for your case, and we are committed to resolving this matter for you with utmost care.
The Ulike Team
SS
Sheila S.
This company sucks i never received my…
This company sucks i never received my order they eventually sent a replacement and i was informed i had until October 20th to return for any reason yet now they want me to pay a 30% restocking fee. This is bull crap and i want everyone to know and not purchase anything from this company as they are ripping the consumer off at any chance they can
Response from UlikeSep 22, 2025
Dear Sheila,
Thank you for your feedback. Since your original order was marked as delivered but reported as not received, we arranged a courtesy replacement for you. As explained in our shipping policy, replacement orders are not eligible for return and/or refund.
Please rest assured, however, that your replacement order is fully covered under our warranty. If you experience any quality-related issues, we will be more than happy to assist you with troubleshooting or a replacement.
We also noticed that our customer service team has been in touch with you via email to further discuss this matter. Our goal is always to resolve your concerns to your satisfaction, and we truly value your experience with us.
If you have any additional questions, please feel free to reach out to us by email at any time.
Ulike Team
BE
Becca
December 2024 onwards, no results.
Leaving a review given the previous one had ULike telling me they would reach out to me, and haven't done so. Their response also prompted me to include my settings and length of time, because they clearly didn't read my original review.
I bought this in the Black Friday sale, and used as directed from the 1st December (3 x a week). By January, I wasn't seeing any difference (and in fact, because you have to shave the hair down to use, I had more razor burns than before), so continued using 3 x a week throughout January, February, March, April and May. As it turned to summer, and they recommend not being out in the sun 24 hours after use, I went to twice a week for June, July and August.
I'm using SHR on armpit and part of my bikini line, Normal setting on the rest of the bikini line originally, and now to High, Fast (and glide) on legs, and, if I have time, SHR on lower leg.
I've been using it 3 x a week since 1st December, and I'm seeing slow growth on my bikini line only. My armpit hair, while lighter, is still there, and my legs, honestly, there's been continued growth (that actually feels more than I used to have from just shaving) and I have in-grown hairs and strawberry legs which I've not had before.
Part of me wondered if the aloe gel needed to be used afterwards - I have sensitive skin, so stuck to my own moisturiser - and I used the gel for April. My armpit hair definitely started to slow with growth, as did my lower legs, so the sceptical part of me thinks there's something in the gel. Given the gel ran out in May, and my hair growth returned to the usual, there's definitely something there.
Such a shame the returns with full money back is after you're supposed to be in the maintenance phase, which I've not gotten to yet as the hair growth continues.
If ULike could reach out to me as they suggested they would do, to tell me if the process I'm using is in fact wrong, that would be wonderful. I am going to get my money's worth, and use it for the year, but at the 1st December, I'm throwing it out.
Response from UlikeSep 4, 2025
Dear Becca,
We’re truly sorry to hear that you haven’t seen the results you were hoping for. With IPL technology, it often takes consistent use over time to impact the full hair growth cycle and achieve visible results.
Our mission is to support customers throughout their journey by providing guidance and personalized usage tips. Unfortunately, due to Trustpilot’s platform limitations, we’re unable to directly locate your order details or proactively reach out.
If you’d still like assistance, please don’t hesitate to contact us at [email protected]. Our team will be glad to review your situation in detail and do our best to help you.
Best Regards,
Ulike Team
RB
Rosalina B.
Scammers
I bought the Ulike reglow LED Mask after I saw dr Lee IG promotion .At there stated using dr Lee disc code ,will get $100 and free gift (seems 10 sheet ulike mask).
Before I ordered I asked some information at Ulike chatbox..
The chatbox said It is South Korea Brand and will ship fr US To Canada.
But turns out It shipped from Shen Zhen ,China to Canada...
Once I received the product, I realized that they didnt send the free gift. so I emailed them, at 1st, ulike support said dr lee discount code only for $100 disc but no free gift.
Then I sent the IG promotion page, they replied ah..May be the free gift unavailable, its limited. they tried to offer refund $10.
I said the IG promotion didnt say it's limited...
Can u imagine ? 10 sheet mask for $10.
That means this LED Mask is not worth $343..
Is cheap things
Free gift worth $80 but they refund $10.
I didnt accept their offer, then they said again...ah...free gift only available for US customers, but yours is sent to Canada ,thats why no free gift.
I replied U said Mask send fr US ,but how come fr China?
And at the IG promotion didnt mention that only for US buyers
Then ulike support offer $15 ..,they increase their refund..lol and after wrote few emails and lots of excuses
They gradually increase the offer from $10,$15,$20,$25 and finally $30.
So...from here we can know hows the ulike company looks like.
I said I dont want refund , I only want the 10 free sheet masks.
They another excuse appear, they said they cant send free gift to Canada...only available for US.
Then i Said, Ok just send to my US address...
Then new excuses..They replied they can't send only free gift.
What will we think about it?
Finally I said, If refund $50 I will accept cos @Amazon 2 pc Ulike sheets mask they charge $19.90..
The support replied ,$19.90 must buy in big bulk...lol
I gave many chances for them already..
But turns out seems I am a beggar ,asking for money..
Actually I didnt ask for money, only my free gift...
Such an embarassing matters..
I am buying the $343 led mask ,but they treated like I bought cheap things.
They are bargaining the refund with customer ..
Oh my...
I really disappointed
From here we know that Ulike products didnt worth the price they sell...
Response from UlikeSep 4, 2025
Dear Rosalina,
Thank you for sharing your feedback. We truly value your experience and are sorry that we didn’t reach full alignment with you earlier. Due to a lack of stock, some products unfortunately cannot be shipped to Canada, and we understand the inconvenience this has caused.
We are committed to improving our service quality and shipping capabilities so we can better serve all of our customers. Our support team will continue to stay in touch with you and work together toward a resolution that leaves you satisfied.
Thank you for your patience and for giving us the chance to make this right.
Best Regards,
Ulike Team
GJ
Ghh J.
Bad customer service
I recently ordered a ulike device costing me 209.88. It took a week too deliver by speedx shipping company. They claimed that they delivered the package and took pictures of proof that I couldn’t access only the ulike company did I contacted the ulike support team they apologized said too check my neighbors if they claimed it by mistake and ask my family members took it on my behalf. But none of them took it ulike is refusing too refund or reship the item they told me too contact the delivery company but I don’t think they will do anything except make me wait for half a month for them too say as we check here it was indeed delivered I’m not even gonna bother doing so but I bout the ulike because of all the ads I was getting on instagram and I think they are scammers I’m never ordering anything from ads anymore please be aware of the company. Thank you
Response from UlikeAug 15, 2025
Dear Ghh,
We’re sorry for the inconvenience you experienced. When SpeedX marks a package as delivered, they provide a delivery photo, which we can review on our end. If you have not received the item, we recommend first checking around your property, with neighbors, and with any household members.
If the package is still missing, we follow our process by filing a claim directly with the carrier. This investigation typically takes 7–15 business days to complete, and we have already informed you of this timeline via email. Once the claim is resolved, we will proceed accordingly. You’re welcome to contact us again after 15 business days to check the outcome of the claim.
Thank you for your understanding and cooperation.
Ulike Team
FR
Ferdinand R.
Keinerlei Wirkung
Habe das Gerät Ulike schon eine Weile.
Alle 2 Tage laser ich das Gesicht und den Körper.
Keinerlei Reaktion des Ausbleibens. Die Haare wachsen ganz normal weiter.
Zuerst wir die Haut eingeweicht, dann rasiert und mit dem IPL-Gerät wird die Haut Stück für Stück, auch im Kreuzgang abgefahren.
Nach 2 Monaten nurn keinerlei Ergebnis. Das ist doch sehr enttäuschend.
Ich gblaube nicht das es in einem halben jahr besser sein wird.
Update 31.07.2025
Angeblich wurde mir auf diese Nachricht eine Mail mit Lösung angeboten.
Dem ist nicht so
Response from UlikeJul 31, 2025
Sehr geehrter Kunde,
es tut uns leid zu hören, dass Sie nicht die gewünschten Ergebnisse erzielt haben – insbesondere nach so langer Anwendungszeit des Geräts. Die Wirksamkeit der IPL-Haarentfernung kann von verschiedenen Faktoren beeinflusst werden, wie z. B. dem Haut- und Haartyp, der Behandlungsfrequenz oder hormonellen Bedingungen. In manchen Fällen kann eine Anpassung der Anwendung bereits einen großen Unterschied machen.
Wir haben Sie außerdem kontaktiert, um weitere Bestelldetails zu erfragen, damit wir Ihren Fall gezielt prüfen und gemeinsam eine Lösung finden können.
Wir hoffen sehr, diese Angelegenheit einvernehmlich zu klären, und danken Ihnen für Ihr Verständnis und Ihre Kooperation.
Ihr Ulike-Team
CA
Candice
No response
I am not sure why I am getting this review to fill out, I emailed a request to talk to someone about my Ulike not working right and have never heard back from anyone. That was about a month or so ago...
Response from UlikeJul 15, 2025
Dear Candice,
We’re truly sorry to hear about your experience and for the lack of response — that’s certainly not the service we aim to provide.
After checking our records, it appears your message may not have successfully reached our inbox. We sincerely apologize for the inconvenience this has caused.
Please rest assured, a member of our team will be reaching out to you shortly to assist with your Ulike device. We're here to help and will do our best to get this resolved for you as quickly as possible.
Thank you for your patience and for bringing this to our attention.
Ulike Team