FIONA
Not good at all
Terrible experience and customer service overall. The device did not work for me and return process was awful. Customer service was just unhelpful with the refund process and they offered conflicting information. I had to pay for a return label to be printed out as they did not bother to send me a QR code. Avoid and find a decent local salon that would help with the matter. It is not worth the complications. I ended up having inflamed hair follicles after using the device. The hair did not fall at all after weeks of using it. I found using the device to be extremely difficult as one has to go over the areas at least three times and the process is slow and took hours. It was time consuming and the glasses do not protect the eyes at all. Be careful when using this device as the glasses are cheap and the light emitted by the device is extremely strong and it can affect the eyes.
Response from UlikeApr 5, 2026
Dear Flona, We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. Please note that this does not reflect the standard of service we strive to provide. Regarding the results, we would like to clarify that outcomes can vary from person to person depending on factors such as hair growth cycles and individual skin conditions. When used consistently according to the guidelines, many customers do report visible results over time. We understand, however, that your experience did not meet expectations, and we truly regret any frustration this may have caused. We also sincerely apologize for the inconvenience you encountered during the return and refund process. Your comments have been noted, and we will continue working to improve our service. We would greatly appreciate the opportunity to assist you further and make things right. Please feel free to contact our support team at [email protected], and we will do our best to resolve this for you as quickly as possible. Sincerely, Ulike Customer Support Team