UlikeReviews of ulike.com

Response from UlikeFeb 21, 2024

Hi Jen, We are truly sorry for the inconvenience you've experienced with your recent order. Due to high order volumes during our Valentine's Day promotion, there has been a delay in processing orders and providing order information. We understand how frustrating this must be, and we apologize for the difficulty in reaching our customer service team. Rest assured, we are actively working to process your order and provide you with the necessary tracking information as soon as possible. To expedite the process, could you please provide us with your order details via email at [email protected]? We will do our best to resolve this issue promptly and ensure that you receive your order without any further delays. We value your business and hope to restore your trust in our brand. Thank you for your patience and understanding. Warm regards, Emma Johnson Customer Support Team Ulike

Response from UlikeFeb 18, 2024

Hello Beth, Thank you for taking the time to leave a review. We're sorry to hear about your experience with the device. It's disappointing that after four months of regular use, you haven't seen any results, especially since you have dark hair, which typically responds well to IPL treatments. The issue with the laser light activating unexpectedly is also concerning. We're glad to hear that you were able to receive a partial refund, but we understand your frustration. We recommend contacting our customer service team for further assistance. They can help you with a replacement or a full refund if you're still within the warranty period. Your feedback regarding the product's performance and reliability is valuable to us, and we will pass it along to our product team for further review. Thank you for sharing your experience, and we hope to have the opportunity to improve your perception of our product and service in the future. sincerely, Ulike Team

Response from UlikeDec 27, 2023

Hi Christine, We are sorry to hear that you have not seen the expected results after using our product for two months. Customer satisfaction is our priority, and we want to ensure that you have a positive experience with our product. Please know that individual results can vary based on several factors, including hair color, skin tone, hair thickness, and adherence to the recommended treatment schedule. However, we take your feedback seriously and would like to assist you further. Our customer support team is available to provide personalized guidance and address any concerns you may have. Please reach out to us at [email protected] with your specific usage details so that we can better understand your situation and offer appropriate assistance. Thank you for sharing your experience with us. We appreciate your feedback and hope to have the opportunity to improve your experience with our product.

Response from UlikeNov 14, 2023

Hi Eli, Thank you for bringing your experience to our attention, and we sincerely apologize for any frustration caused by the challenges you've faced with our return process. Your feedback is invaluable as we strive to improve our services. We understand your concern regarding the return process for Canadian customers. Currently, we are in the process of establishing our Canadian division and warehouse, which has temporarily impacted our ability to provide return receipts for Canadian returns. We sincerely apologize for any inconvenience this may have caused. Iris is aware of your situation, and our team is actively working to find a solution that ensures you receive the full refund you are entitled to within our 90-day money-back guarantee. To expedite the resolution process, could you please provide us with your order number or contact information via private message? We appreciate your understanding during this transitional period, and we are committed to rectifying the issues you've encountered. We value your trust and are taking steps to streamline our processes to prevent similar situations in the future. Thank you for your patience, and we look forward to resolving this matter to your satisfaction.

Response from UlikeNov 14, 2023

Hi Sabrina, We appreciate you taking the time to share your concerns, and we're genuinely sorry to hear about your experience with our product. We understand the frustration you're feeling, and we want to address your concerns promptly. We want to clarify that we do offer a 90-day hair-free return policy. However, results can vary due to factors like hair and skin color compatibility, adherence to recommended frequency, and correct usage. We strive to provide the best solutions for our customers, and we regret that the product did not meet your expectations. We acknowledge that there may be some misunderstanding, and we want to make things right. We are unable to locate your order information through your name, but if you could contact us via email with your order details, we will investigate your case thoroughly. Our team is committed to ensuring your satisfaction, and we will do our best to find a suitable resolution. Please reach out to us at [email protected] with your order number or any relevant details, and we'll work to address your concerns promptly. Once again, we apologize for any inconvenience, and we appreciate your understanding as we strive to improve our products and services. XoXo~

Response from UlikeOct 23, 2023

Hi SW, we appreciate your concern and take the authenticity of our reviews very seriously. The reviews left by these buyers are certified purchases on our website, and you can check them out for yourself. We value genuine feedback and strive to provide an honest representation of our product's capabilities. We encourage all our customers to share their authentic experiences, be they positive or negative. If you have any specific concerns or suggestions, please feel free to reach out to our customer support team directly at [email protected] or [email protected]. We are committed to ensuring transparency and trust in all our interactions. Thank you for bringing this to our attention.

Response from UlikeOct 11, 2023

Hi Student19, We appreciate your feedback and would like to address the issues you've raised. Firstly, we regret any inconvenience you experienced and assure you that our aim is to resolve any concerns promptly and fairly. Regarding the missing items in your order, we understand your frustration and concern. We apologize for any inconvenience caused. Our intention has always been to assist you to the best of our abilities. You mentioned your preference for a full refund due to a product error. We do acknowledge your request, and in the effort to expedite the resolution, we initially offered a 50% refund, considering the challenges you mentioned about the return process. We want to clarify that our intention was never to pressure you or demand anything in exchange for a review change. We apologize if our communication led to that impression, as it was not our intent. As for the return process, we understand the difficulties it might pose. We appreciate your feedback regarding the courier webpage, and we're actively working to improve this aspect of our service. Please accept our apologies for any inconvenience caused by this. We value all our customers and their experiences, and we're dedicated to providing the best service possible. We hope to resolve this matter to your satisfaction. Please do not hesitate to contact us at [email protected] if you have any further concerns or require assistance. Thank you for your understanding.