UlikeReviews of ulike.com

Response from UlikeJun 3, 2024

Hi Mac, We sincerely apologize for the inconvenience and frustration you have experienced with your recent order. We understand how disappointing this situation must be and appreciate you bringing it to our attention. During the time of your order, we were facing an overwhelming volume of inquiries, which unfortunately impacted our ability to provide the high level of service we strive for. We deeply regret any confusion or distress this may have caused. To resolve this issue promptly, we kindly ask you to provide your order number and contact our support team directly at [email protected]. Please reference this communication, and we will prioritize your case to ensure it is handled swiftly and efficiently. Thank you for your patience and understanding. We are committed to rectifying this situation and restoring your confidence in our company. Best regards, Canis Lee Customer Service Manager Ulike CS Team

Response from UlikeJun 3, 2024

Hi Natasha, Thank you for sharing your experience with our product. We are sorry to hear that you have not seen the expected results from using the Ulike Air IPL Hair Removal Handset. The effectiveness of IPL treatment can vary depending on several factors, such as the compatibility of the device with your hair and skin color, hair density, frequency of use, the number of passes per treatment, and post-treatment care like sun protection. Consistency is key, and the more consistent you are with your treatments, the better results you can expect. We would like to offer our assistance to help you achieve the best possible results. Please contact our support team at [email protected] with your order details, and one of our specialists will guide you through optimal usage techniques and tips tailored to your specific needs. Thank you for your patience and understanding. We are committed to ensuring you have a positive experience with our products. XOXO~ Best regards, Canis Lee Customer Service Manager Ulike CS Team

Response from UlikeJun 3, 2024

Dear Tanya, We sincerely apologize for the frustration and inconvenience you have experienced with your order and our customer service. We understand how disappointing this situation must have been, especially given the circumstances you described. During the time of your order, we were facing an overwhelming volume of inquiries, which unfortunately impacted our ability to provide the high level of service we strive for. We deeply regret any confusion or distress this may have caused. We would like to address your concerns and resolve this issue promptly. Please provide your order number and contact our support team directly at [email protected]. Reference this communication, and we will prioritize your case to ensure it is handled swiftly and efficiently. Thank you for your patience and understanding. We are committed to rectifying this situation and improving your experience with our company. XOXO ~ Best regards, Canis Lee Customer Service Manager Ulike CS Tem

Response from UlikeMay 15, 2024

Hello Marina, Thank you for sharing your feedback with us, and we're sorry to hear about your experience with our IPL hair removal device. We take your concerns seriously and want to address them as best we can. Firstly, we'd like to clarify that we do not pay Google for any features that would portray us as the best or most popular. Our rankings are based on various factors, including customer reviews and product performance. Regarding your request for a refund, we understand your frustration and want to assure you that we have a 90-day money-back guarantee for all our IPL devices. If you are not satisfied with the product or its performance, you are eligible for a refund within this period. Please reach out to our customer service team with your order details, and they will assist you with the refund process promptly. Effectiveness of IPL treatment can vary depending on several factors, such as the compatibility of the device with your hair and skin color, hair density, frequency of use, the number of passes per treatment, and post-treatment care like sun protection. Consistency is key, and the more consistent you are with your treatments, the better results you can expect. We apologize for any inconvenience this may have caused you and appreciate your understanding. If you have any further questions or would like more detailed guidance, please feel free to let us know. We're here to help.

Response from UlikeMay 15, 2024

Hello, We are sorry to hear about the delay and the issues you have experienced with your order. We understand your frustration and apologize for any inconvenience this has caused. Please rest assured that we are looking into this matter urgently. Our customer service team will reach out to you shortly to provide an update on your order and to address any concerns you may have. Thank you for your patience and understanding.

Response from UlikeJun 3, 2024

Hi Reema, We sincerely apologize for the frustration and inconvenience you have experienced with our product and customer service. We understand how disappointing this situation must be, and we deeply regret that you have not received the assistance you need. During the time of your order, we were facing an overwhelming volume of inquiries, which unfortunately impacted our ability to provide timely responses. We are truly sorry for any distress this has caused. To resolve this issue promptly, please provide your order number and contact our support team directly at [email protected]. Reference this communication, and we will prioritize your case to ensure it is handled swiftly and efficiently. Thank you for your patience and understanding. We are committed to rectifying this situation and improving your experience with our company. XOXO~ Best regards, Canis Lee Customer Service Manager Ulike