Deirdre I.
Technical assistance was lacking
Technical assistance was lacking No one to talk with
Ulamps is a company that focuses on lamps and lanterns, we have our own factory so that we can have a deeper control on the quality of the products, and also to meet the deeper needs of our customers, such as making some changes for the customer’s usage scenarios, which cannot be done by ordinary stores. This way we can also offer lower prices to our customers.
Ulamps (ulamps.com) has 88 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Deirdre I.
Technical assistance was lacking No one to talk with
Melina
Buyer beware: The company address they state is their store in Cleveland Ohio does not exist. Pull it up on Google maps and it goes to the nearest address in a residential neighborhood. This is a company in China selling knock-offs. Perhaps you get your fixtures but I would worry of trusting their UL listing and the safety of the features. And, if anything goes wrong with it, good luck returning or getting a refund. My client bought a Solitaire pendant to try out, which is a knock off of an Arhaus fixture.
Response from UlampsApr 26, 2025
Hi, I'm sorry, that address is just for the marketing department, our factory is set up in China, but actually Arhaus products are also made in China. If you think there is any problem with the product, please let me know and I will arrange to handle the return for you, we have warehouse in California.