Ulamps is a company that focuses on lamps and lanterns, we have our own factory so that we can have a deeper control on the quality of the products, and also to meet the deeper needs of our customers, such as making some changes for the customer’s usage scenarios, which cannot be done by ordinary stores. This way we can also offer lower prices to our customers.
Ulamps (ulamps.com) has 88 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Lee E.
We haven’t received delivery!!! It now shows delivery 12/11. I will update as soon as arrived. I completely understand delays with holiday purchases
Response from UlampsDec 8, 2024
Hello, the system shows that it has been delivered to you on January 10th, but it was two days late due to the Black Friday event. Can you help us delete this negative review?
Mer S.
It has been well over a week since my order was placed. No shipping info (despite 2-3 days processing), no response to email or chat and a recording when you call customer service. Will I get my products?
Response from UlampsDec 8, 2024
Hope you are doing well. Since you did not fill in your email address when placing the order, you did not receive the order confirmation email, and you should have completed the installation. Can you help us delete this negative review?
Barbara C.
If I could leave no stars I would! Ordered a very expensive light ($4500+) and the first thing I received from them was a small box of bolts! After many emails, I finally received my light. Electricians were able to install a few weeks later. Antique Bronze base seemed okay upon installation until the crystals were placed - brackets bent, holes misshapen, crystals were all of various sizes - not as represented - it looks like a piece of crap! The customer service rep/owner? have been a nightmare to work with. They have at various times times claimed it was my electricians fault, my fault, the factories fault and that they would "fine" the factory and share that money with me. They have claimed at various times that we broke the light, we bent the light, we shouldn't have hung the light, etc., and then said they would refund my purchase price which has still not happened in over a week. I told them I want my money back and I will send the light back, but they are totally unreasonable - I have turned this over to my credit card company. Please DO NOT purchase anything from ULamps!!!!
Response from UlampsAug 25, 2023
We have processed the refund for you first time after we received your product images, but the amount is quite large, so the bank is slow to process it, as already explained to you. As your email said, one of the metal brackets was bent in shipping, we are willing to send you a replacement for this one part immediately. But you didn't want to, so we processed a refund for you and this light we are no longer able to send to new customers. You installed our light but then received a refund for all of it, we have done our best to serve you. https://cdn.shopify.com/s/files/1/0787/2397/3442/files/IMG_2011_2.jpg
