Cowboy
Crooked Scam ukrainiancharm
Crooked Scam! They claim they have to get to know you using messaging but they used canned messages PLUS $99.00 Canadian converts into $195.00 Canadian even though they claim to charge $99.00 USD which is $145.00. Contacted customer support - another Scam and they said they have fees on top. So they get the initial $145.00 Cnd and then add another $50.00 for fees? You can't even type your last name in a message or a phone number because they want to drain your account. I have a large social network of followers so I did inform them I would let the public know and they laughed at me. Subject: Unfair Pricing and Misleading Practices To Whom It May Concern, Contrary to your company's claims, I want to clarify that my credit card company charges the standard exchange rate (CND to USD) without additional warning or added fees during checkout. The only fees I incur are when I load my prepaid card, which is managed by Canada Post. Your response does not make your practices fair, transparent, or credible. While I never claimed that your company is breaking the law, I do believe your business practices are misleading. I have shared my experience on multiple platforms, including sites where I have over 40,000 followers, to inform others about these issues. Many users benefit financially from the fees you charge, as they rely on keeping men “on the hook.” I know this firsthand because one of your users admitted it. Additionally, your system blocks basic information—such as sharing my last name—which I, as an adult, chose to share. This seems designed to force users into paying exorbitant fees. For example, sending one email costs 50 credits, while purchasing 290 credits costs over $190. Below is a copy-paste response from your customer support, which only confirms what I’ve stated: *"Hello and thank you for contacting Customer Support! I would like to clarify that the prices you see when you select your package have a disclaimer. 'Displayed prices exclude charges. Charges will be added at checkout.' However, when you select a package and click 'Continue,' you will see the price with charges at the top of the page. This is the actual price you will pay for your package. At that point, you can agree and pay or choose not to make the purchase. Keep in mind that charges may vary depending on the country. Our business fulfills its obligations to pay charges in strict compliance with the applicable law of the countries of services provision."* This response is inaccurate. At checkout, the added charges are not displayed clearly, which proves my point. In conclusion, your pricing and blocking policies are designed to maximize profit while limiting user choice and transparency. I hope this feedback encourages your company to reconsider its practices and provide fair, upfront information to users moving forward. Sincerely, Cowboy #ukrainiancharm #scam #crooked #viral
Response from UkrainiancharmDec 16, 2024
Dear Cowboy, Thank you for your detailed feedback. The charges on our platform are displayed in USD, but the final amount in your local currency may vary due to exchange rates and fees applied by your payment provider. The additional costs are not imposed by our service but are often a result of currency conversion or banking fees. If you feel the charges were unclear or incorrect, we recommend reaching out to [email protected] for a detailed transaction review. As for messaging restrictions, these are in place to maintain the safety and privacy of all users. While we understand it can feel limiting, these measures are designed to prevent inappropriate or harmful interactions. However, we are always open to feedback about how to balance user convenience with platform security. Finally, we take claims about scripted messages and authenticity very seriously. Our team continuously works to ensure profiles and interactions meet high standards. If you’ve encountered anything suspicious, please report it to our support team for investigation. We’re sorry this experience did not meet your expectations, and we appreciate you bringing these issues to our attention. Best Wishes, Triin from UkrainianCharm




