Ukiyo KumoReviews of ukiyokumo.com

I placed an order in April of 2022 and never received my order. I would reach out every now and then and would be advised my item would arrive xxxx month. That month would come and they still hadn't received it. When I asked for a refund as it had been over a year they mentioned a restocking fee even though they're not having to restock anything because I've never received it so how could I open the box??? I thought that was absurd, especially since I paid for something I never received. I have emailed them twice now requesting a refund and I have yet to receive a reply.

Horrible company. I ordered something Feb. 2022, over a year ago and no sign of my order. When I ask then they send me rude messages essentially saying I ask to much, it’s a $400 order that I payed over a year ago and they have the audacity to tell me I ask to much. Just waiting for this order and I’ll never ever buy from them again. Funny how different sites have this figure in stock too lol

AVOID AVOID AVOID AVOID!!! THEY MAKE U PAY UPFRONT AND DOES NOT PROVIDE REFUND!!!! I placed an order back in APRIL 2021. It's now MAY 2023. I have not received my item. Status is still awaiting fulfillment. Company does nothing. Does not give a refund. Complete scam. It's been 2 years.

I have over $600 of preorders that they required prepayment for. They haven't shipped anything in over a year, forcing me to repurchase those items from other stores. They will not offer refunds even though they also won't ship anything.

Ordered somethung that was scheduled for release December 2022, it is now April 2023 and I have not received anything but false promises every few weeks from the support team, claiming that the shipments are coming in the "following week".

I preordered 2 figures from them in January 2022, it is now April 2023 and I have still not recieved them. I have contacted the store multiple times asking where my figures are and why they have not reached out to me AT ALL, and each time they just respond that they are still on the way, and to keep checking the figures page to see the estimated release date. Well everytime I check, the release date has been pushed back several months. They are supposed to be a trusted store, but I'm about 99% sure I've been scammed now. I will NEVER order from them again. I can only hope that someday I recieve my figures, as I really did want them for my collection.

I pre-ordered a nesoberi in February of 2022 and as of almost April 2023 now I still have not even received notification of the package shipping. I've emailed the company about an update and it took days for them to respond, and it was just rhe same typical "oh it'll be in next month", while this nesoberi has already sold out in every other store and is now being only resold at double or triple the price I originally paid for her. I haven't had any sort of issues like this from any other site, so I would beware of ordering from them :(

I had the weirdest experience with this company. First off, I ordered a figure from them not realizing it was preorder. This was a mistake considering it was for sell on different sites but Ukiyo offered free shipping and overall was slightly cheaper at least after signing up for the newsletter. Ended up waiting for this “preorder” for over 8 months. Contacting the company is near impossible. You have to feel out a form that they will respond to days later or just not at all while giving the same excuse and promising it to arrive the next month, again and again and again. They will offer you a refund but if you are like me you waited too long and the said figure it already sold out everywhere. My figure did eventually arrive and in perfect condition so the company isn’t a scam just a headache to deal with. While I was lucky I have talked to a lot of others who had the same experience but either ended waiting for even longer, years even, or Ukiyo just ended up loosing the package. Maybe I was one of the lucky ones but I know I don’t want to test my luck again.