Founded with a vision to simplify UK travel authorisation processes, UK ETA Service has evolved into the most trusted platform for electronic traveler authorisation applications. Our journey began when we recognized the complexity many travelers faced when navigating UK entry requirements.What started as a small consultancy helping individual travelers has grown into a comprehensive digital platform serving thousands of applicants monthly. We've continuously adapted to changing UK immigration policies, ensuring our clients always receive the most current and accurate guidance.Our commitment extends beyond mere application processing. We believe in educating travelers about UK visa requirements, providing transparent information about the ETA application process, and delivering exceptional customer service that builds lasting relationships with our clients.
UK ETA Online (uketaonline.net) has 593 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
Also known as
uketaonline.net
Website
uketaonline.net
Category
Travel Agencies
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Dear Andrea,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found the entire process super easy to navigate. Making things simple, smooth, and stress-free for our customers is always our goal, so it’s great to know we delivered that experience for you.
We truly appreciate your support and look forward to assisting you again in the future!
Kind Regards,
UK ETA Online Support
CH
Colleen H.
Problems, but eventually Andy saved the day!
I had a very difficult time submitting the passport and photos. I don't see why they won't accept a scan of a passport; it's as clear as technology can make it. I took many different photos of the passports and submitted them; they were not accepted even though there was no glare, all four corners were showing and the photos met all requirements. Finally a guy named Andy contacgted me and eventually he submitted the photos to complete my application. He was very accommodating and helpful - thank goodness!
Response from UK ETA OnlineMay 17, 2026
Dear Colleen,
Thank you for sharing your experience and for your honest feedback. We sincerely apologize for the frustration you experienced while trying to submit your passport and photos. We understand how stressful and time-consuming it can be when documents that appear to meet all requirements are not accepted by the system.
We truly appreciate your patience throughout the process. At the same time, we are very pleased to hear that our team member was able to step in and assist you. We will be sure to pass along your kind words and recognition for the accommodating, professional, and helpful support provided in completing your application successfully.
Your feedback is extremely valuable and helps us identify areas where we can improve the submission process and make it more user-friendly for future applicants. Thank you again for your understanding and for giving us the opportunity to assist you.
Kind regards,
UK ETA Online Support
RT
REIKO T.
I did not know that I need to get the…
I did not know that I need to get the ETA. my flight is tomorrow, I was a little panicked. It turns out ok with my smartphone. Thank you.
Response from UK ETA OnlineMay 10, 2026
Dear Reiko,
Thank you for sharing your experience. We’re really glad to hear that everything worked out fine for your upcoming flight and that your smartphone helped you get the information you needed in time.
We understand how stressful travel situations can be, especially when important details like ETA are unclear. It’s good to know you were able to resolve things quickly and that the outcome was positive.
Your feedback is valuable to us, and it helps highlight the importance of making travel information more accessible and easy to understand. If there’s anything we can do to make your experience smoother in the future, please don’t hesitate to let us know.
Wishing you a safe and pleasant journey tomorrow!
Kind regards,
UK ETA Online Support
DH
De heer Ben T.
Easy to fill in
Easy to fill in
Response from UK ETA OnlineMay 6, 2026
Dear De heer,
Thank you for your feedback.
We’re pleased to hear that you found the application easy to fill in. Providing a simple and user-friendly process is important to us, and it’s encouraging to know that this aspect met your expectations.
Your feedback is greatly appreciated and helps us continue improving our services.
We look forward to assisting you again in the future.
Kind regards,
UK ETA Online Support
SM
Steve M.
It's very quick and easy to follow
It's very quick and easy to follow, however, your site quoted $170 per person, i was charged just over $200 each.
And why is it converted to US$ and then UK pound?
Don't want orange man getting a slice of it.
Response from UK ETA OnlineMay 8, 2026
Dear Steve,
Thank you for your feedback. We’re pleased to hear that you found the process quick and easy to follow.
We would like to clarify the charges mentioned in your review. Our company is a privately owned third-party service provider that assists travelers in obtaining their UK ETA through the official UK Government system. In addition to the government fee, our pricing includes professional application support, faster processing assistance, and our ETA approval guarantee service.
The final amount charged may vary slightly due to currency exchange rates and international payment processing, which is why you may have seen the transaction converted through US dollars before appearing in UK pounds.
We appreciate your feedback and the opportunity to explain our services more clearly.
Kind regards,
UK ETA Online Support
DI
Dirivier
Efficiency.
Quick work. But Expensive.
Response from UK ETA OnlineApr 24, 2026
Dear Dirivier,
Thank you for your feedback and for appreciating the speed of our service.
We would also like to highlight that our fee is structured not just around processing, but around a complete premium value-added service experience designed to ensure accuracy, speed, and peace of mind throughout the process. This includes:
✅ Real-Time Monitoring of your application status
✅ Expert Application Review to minimize errors and delays
✅ Facilitated Photo Submission for convenience and compliance
✅ Automatic Discrepancy Handling to proactively resolve issues
✅ 100% ETA Application Approval Assurance (as per eligibility criteria)
✅ Faster Processing and Approval compared to standard timelines
These services are included in our professional processing charges, which reflect the end-to-end support, expertise, and priority handling provided to each application.
If you have any further questions or face any issues at any stage, please feel free to contact us—we are always here to assist you.
We truly value your trust and aim to continue delivering both efficiency and reliability in every service we offer.
Kind regards,
UK ETA Online Support
CH
ChrysoulaKandylidi
It was a very good experience
It was a very good experience . I had a little trouble with the photographs but thanks to guidelines and very quick answers I managed very well.
Response from UK ETA OnlineApr 22, 2026
Dear Chrysoula,
Thank you for your kind feedback! We're really glad to hear that you had a very good experience overall. We understand that the photographs section can sometimes be a bit tricky, especially on the first attempt, but it's great to know that the provided guidelines and quick support responses helped you navigate through it successfully.
Your patience and effort are truly appreciated, and we're happy that everything worked out well in the end. If you ever face any difficulties again or have suggestions for improvement, please don’t hesitate to reach out—we’re always here to help!
Thanks again for sharing your experience!
Kind Regards,
UK ETA Online Support
AM
Agata M.
It's quick but easy to follow but there…
It's quick but easy to follow but there is only one problem one needs to guess.
My photo was not accepted, however I received info: "Hey, check ALL data you provided.'
Couldn't you clearly state: hey, this needs to be changed / reuploaded?
Response from UK ETA OnlineApr 20, 2026
Dear Agata,
Thank you for your feedback—we truly appreciate you taking the time to share your experience.
We understand how the message you received may have felt unclear, and we agree that more specific guidance would have been helpful. Your suggestion about clearly indicating what needs to be corrected or reuploaded is valuable, and we will work on improving our communication to make the process more straightforward for all users.
That said, we’re happy to inform you that we have successfully received your photos, and your application has already been approved. All the relevant details and next steps have been shared with your registered email address, so please take a moment to check your inbox (and spam/junk folder, just in case).
If you have any further questions or need assistance, feel free to reach out—we’re here to help.
Kind Regards,
UK ETA Online
