U. F.
Highly misleading, charges without authorization
The site does not clearly state it is not the official UK government provider and charged my card without my explicit consent. First it showed the official price in UK, then after the credit card process, suddenly a ver yhigh price in USD apperaed, but I could not stop the payement anymore. Highly misleading! I could start a refund, I and I got my money back! I appreciate it a lot. But still I think more clarity and transpararency are needed!
Response from UK ETA OnlineMar 9, 2026
Dear Ursula, We regret that you feel dissatisfied. We sincerely apologize for any confusion regarding the additional fee. The fee covers our premium value-added services, including: #Real-Time Monitoring #Expert Application Review #Automatic Discrepancy Handling #Faster Processing #100% ETA Application Approval Guarantee As per our records, your full payment has already been refunded and sent refund confirmation via email. Please feel free to reach out to our support team if you need any further clarification. Kind regards, UK ETA Online Support