Betty
What was really great was the speed at…
What was really great was the speed at which we received the approval. However what was not good was the fact the website said the fee was 20 pounds UK and while I used a UK debit card with TSB, I was charged 103 poundsUK! Do not understand this. The 20 pounds seeed reasonable as a Canadian friend of mine paid 10 pounds last year so 20 at this time seemed OK!
Response from UK ETA OnlineMay 16, 2026
Dear Betty, Thank you for sharing your feedback. We are delighted to hear that you were pleased with the speed at which your approval was processed, as providing fast and efficient service is one of our top priorities. We also appreciate you raising your concern regarding the fee charged. We understand how this may have been confusing, especially when you expected the standard £20 government fee and noticed a higher total amount on your transaction. Please allow us to clarify that the total amount charged included not only the standard application fee, but also a range of additional premium support services selected as part of the application process. These services are designed to provide applicants with a smoother, faster, and more secure experience, and include: • Real-Time Monitoring of your application status • Expert Application Review to help minimize errors • Facilitated Photo Submission assistance • Automatic Discrepancy Handling in case corrections are needed • Faster Processing support services • 100% ETA Application Approval Guarantee These optional services are separate from the standard government fee and are intended to provide additional convenience and support throughout the application process. We understand that fee transparency is extremely important, and we truly value your feedback regarding how the pricing information is presented. Comments like yours help us improve communication for future applicants. Thank you once again for choosing our service, and we’re very pleased that your approval was received quickly and successfully. Kind Regards, UK ETA Online Support




