Dee D.
The customer service was very poor
The customer service was very poor. There was a delay with our order and when emailed to ask where it was, apart from taking days to get back to us, we received a generic answer with tracking links, that I already had. Either didn't actually read the email or ignored my question. So we were starting to worry whether it even been sent
Response from uk.vtomanOct 30, 2025
Dear Customer, We sincerely apologise for the inconvenience you experienced while tracking your order. According to our after-sales records, this order was successfully delivered on 23rd October. We are concerned that there may have been an error in the logistics information update or delivery process. Should you not have received your items, we kindly request you to contact our after-sales team again at [email protected]. We thank you once more for your feedback, which helps us to continually improve. Should you have any further queries, we remain at your service. Best regards, Vivi