Uk TolunaReviews of uk.toluna.com

I left a review, on here, about rewards dating back to the 19th of October still not being paid, along with rewards from the 13th and 27th of November, totalling £70. I’ve put in several tickets and got fobbed off, saying my rewards are being processed. I received a reply on here, from Toluna, stating to basically put a ticket in, so they could look at this in more detail, which I did. I put a screenshot with the ticket, and it was marked as solved with no response from them whatsoever! Absolutely diabolical. I have a feeling I will now get blocked and will never receive my reward payouts.

Have been using Toluna for many years, with little or no problem, although the the amount of effort needed to obtain financial rewards is completely disproportionate to the value of the rewards. However, recent redemptions asked for in October 2025, have still not been made, although one was done on the day, I still have £40 outstanding. Have been corresponding with customer services, whether it's an actual person of AIBot, is difficult to determine. However, keep being told the query is "solved" when it's not. A few changes over time, make me wonder if this company is in financial difficulties, aside from the slow or non-payment of rewards, (e.g. rewards are of a lower value, such as £10 and not £50, (so I have £40 of £10 redemptions outstanding, whereas before I could have just claimed one £50) and also the number of reward partners has diminished. Alternatively, the company is deliberately not paying, yet is still rewarded by it's clients, which could potentially be fraud. Regardless, I am ceasing any further surveys until, if ever, my query is resolved. Of course, if my account is suddenly "suspended", then that will confirm my opinion of this company. So if you want to complete the surveys for financial gain, you do this at your own peril.

Scammers been waiting 6 weeks for vouchers still nothing, please dont get sucked in & do any surveys for them!!!! Surely there must be a way to shut them down totally useless customer service Pathetic !!!!!!

Surely if toluna had any respect for its clientele it would recognise the issues being flagged up by so many.They need to honestly recognise the problem and give a truthful response to why rewards are delayed or not honoured.cash flow may be?a lot of people have been doing surveys for a long time and it never used to be like this so what has changed?

Scammers!!!!! They don't give out prizes!!!!!!!!!!!!!!!!!!!! I've been waiting a month and a half for my £10 gift card and still nothing!!!!!!!!!!!!!!!!!!!!!!!!! But Toluna stole the money from the surveys I did!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Scammers!!!!!!!!!!!!!!!!!!!!!!!!!

Should be nil stars as dreadful company. Waiting for over a month for my reward and still no sign of it despite numerous emails. DO NOT COMPLETE ANY SURVEYS AS THEY WILL NOT HONOUR THEIR REWARDS. other companies send rewards within minutes.

Started good. Rewards promptly paid. But now they are not. Reward redeemed 19 September. Still marked as "under review" eight weeks later. Rewards expire after 90 days. The response to this report will probably be (as before) please create support ticket. I've already done so.

It's been a week I redeemed my Amazon voucher I haven't received it when I inquire I'm told I'm must check my spam.They were not like this before u receive your rewards same time but now it's a struggle to be rewarded. U will get surveys but u won't be paid SCAM