KidsaroundReviews of uk.kidsaround.com

Received my order within 7 days (live in uk) just wanted to post my honest review in case anyone is thinking they have been scammed after reading all the comments. (My order did arrive!) I assume customer service and communication is the problem

Lamentable, tuve problemas para recibir el pedido porque pusieron mal la dirección y no querían cambiarla (me dijeron que no podían!?), y hace casi 15 dias les llegó mi devolución, y no he visto mi dinero de vuelta ni contestan a mis emails. Una vergüenza de servicio. Esto es una opinión de es.kidsaround.com

Ok, you must be like me.... Gorgeous coat for kids, nice website, amazing prices, apparently fast delivery, email confirmation. Everything seemed fine... Until you have not received your order... You wait for a week or two as you understood during covid and Christmas season, things may be slow. Week 3 or 4, your order is still not here, now you know you there is a problem. But that's ok, just contact customer service right? You try to contact them through email, fb, instagram and called. No answer. No reply. Now you know you have been conned. Really bad service, if you are considering buying, just stop right here. This shop is in France, not UK. They just want your money, if you don't receive your order or if there are some issue with your order (after you've paid), they will ignore you. I contacted them through fb, got one reply, then I asked for a refund as it was sent back for no reason, I get automated messages to call their France number. Em no, just give me a refund, calls to France can be expensive. PAY WITH PAYPAL! They will get your money back, true story here, I have got my refund back. DISPUTE THEM NOW!

Avoid this company there a disgrace I ordered a hugo boss polo shirt which was too big and sent it back I received a email confirming they had received the polo shirt and still no refund a week later I have tried on numerous occasions to get hold of them by email Facebook and telephone and they don’t reply will not be buying off this company again

I ordered a hugo boss tracksuit for my sons birthday and instead a Timberland jacket was delivered. I called customer services a lady picked up the phone spoke in french when I said please can I speak to someone in English she pretented the line was not clear and disconnected I was appalled by this. I carried on calling at various times but got no responce and was on hold. Spent alot of money o making a call to France from uk. I returned the Jacket as per the instructions. I'm still waiting on a refund. I completed the customer service forms several times in french perhaps English too should be an option. Still no responce.  Sadly I am out of pocket £110 which was taken from my card not refunded to date. Made international phone call put on hold for ages got a phone bill of £35.  I was worried about dodgy companies hence I called Hugo Boss head office in the UK to find out who their kids clothes brand sale official dealers were and they gave me ' kids around' website. This is the first and last time i will be purchasing from them and i shall make a official complaint to Hugo Boss who gave me their website as kids clothes being their official dealership for their brand. Mona Patel

Feel like ive been scammed, they said they sent my order but i havent recieved anything. The tracking is in french, ok I expect that i have no complaints but have sent them emails and no response, no refund or attempt to re deliver my item. Shocking service if i could give less than 1 i would Update, they are now saying my parcel has been delivered when no such thing. My neighbours dont have anything and im home 24/7 as isolating ! Disgusting

After reading all the mixed reviews I was hesitant on ordering anything as I had a list so I decided just order 1 item to see if I had any problems, but no ordered my item on the Wednesday for delivery to uk and received it via DPD on the following Tuesday so will definitely be ordering everything else on my list. Never had any reason to contact customer service so can’t review on that but the quality is good too. Have send the website to a few of my friends to order from too

If I could give them 0 I would! Extremely bad customer service. Avoid buying! I returned a coat, they said they refunded me and I never received the refund. After months of chasing after them for the refund they finally said they couldn’t refund me and gave me store credit instead. The code they sent me for store credit didn’t work. I emailed them again and they then sent me a discount code for 10% off. Incredibly frustrating. Oh and if you want to call them you have to call France and pay international charges.