Alike all the other comments. It is difficult to find the unsubscribe button and its not very clear that it will just automatically charge your card. You can remove your payment method and apparently, there is a button on the your purchases page although I did not see it when I was looking to cancel. Just a tip, that the cancel button makes sense to be on the plans page - funny that they didn't think of that being a UI designing company. Also, big tip - THERE ARE NO REFUNDS.
Although, the customer service rep did answer all my questions within a day.
Response from UI8May 24, 2023
Thanks so much for sharing your thoughts. We're sorry to hear about the difficulties you faced while trying to cancel your subscription, and we appreciate your feedback.
The cancellation process is designed to be user-friendly and accessible. However, we understand from your comments that we may need to review this to make it clearer and more intuitive. As a UI design company, we completely agree that user interface and experience are crucial. Your suggestion to place the cancel button on the plans page is excellent, and we'll definitely consider it for our future updates.
As for the auto-renewal and no-refund policy, we strive to communicate these terms clearly at the point of purchase. But we're sorry if this wasn't as clear as it should have been. We'll take your feedback onboard and make sure these terms are presented more prominently.
We're glad to hear our customer service rep was able to assist you in a timely manner. We believe in providing quick and helpful support to all our customers.
Your experience and feedback are truly valuable in helping us improve our platform and services. We hope that despite these issues, you've found some value in our design resources, and we'd be delighted to have another chance to serve you better in the future.
RE
Renjith
Good site with Great resources
Good site with Great resources. An early member and using it for years. My support executive Eli was really helpful when I faced an issue.
Response from UI8May 24, 2023
Thank you so much for your kind words and support over the years! We're thrilled to hear that you've been finding great value in our resources.
AA
Arnaud A.
The Kings of Dark UX
It's a real shame these guys practice dark UX - especially as they mainly service the digital design industry - who are well aware of what these practices are. I say shame because their content is very good - but shame that I won't be using them anymore and advise my designer friends to also stay away.
I'll be the first to say that I did not spot their dark UX practice of not clearly disclosing the auto-renew on their All Access Pass and was overseas when the auto-renew actually occurred therefore missed the opportunity to cancel it.
I definitely didn't opt-in to any auto-renew and don't recall seeing any on the payment page when I purchased this pass - but boy am I paying for it now! I've now been charged twice for something I only needed for a short period of time.
Watch out for this trick - it's as shifty as the ones you get via phone from Nigeria!
Response from UI8Apr 23, 2023
Arnaud,
Thank you for taking the time to share your feedback with us. We're sorry to hear that you had a negative experience with our subscription process, and we'd like to address your concerns to make sure there's no confusion.
At UI8, we value transparency and clear communication with our customers. We certainly don't practice dark UX or intentionally deceive our users. We want to clarify that our subscription terms, including the auto-renewal and non-refundable policy, are explicitly outlined on our website and during the checkout process.
Here are a few points to help you understand how we ensure our subscription process is transparent and fair:
1. Cancellation Policy: Our cancellation process is designed to be user-friendly, and customers can cancel their subscriptions at any time. We also send a reminder email before the auto-renewal date, providing ample opportunity for customers to cancel their subscriptions if they no longer need our services.
2. Customer Support: Our support team is always available to help customers with any issues or concerns they may have. If you had reached out to us, we would have been more than happy to guide you through the cancellation process or discuss alternative solutions based on your needs.
We apologize if you feel misled by our subscription process, and we assure you that your experience is not reflective of our intentions or business practices. As a company in the digital design industry, we take pride in providing high-quality resources and maintaining a positive relationship with our customers.
If you'd like to discuss your situation further, please don't hesitate to reach out to our customer support team ([email protected]). We're here to help and make sure you feel comfortable using our platform.
Thank you again for your feedback, and we hope this clears up any misconceptions about our subscription process.
LA
Lauren A. D.
The go-to site for top-quality design…
The go-to site for top-quality design assets is easy to navigate, reasonably priced, and has an outstanding selection. From beginner to advanced designers, the platform caters to everyone's needs. I've been a customer for years and will continue to use it for all my design needs!
MR
Marla R.
The platform has completely transformed…
The platform has completely transformed the way I work as a designer. It's a one-stop-shop for all of my design asset needs, and the quality of the assets is exceptional. The time and effort saved by having such a comprehensive resource at my fingertips have been invaluable, allowing me to focus on the creative aspects of my work. I couldn't be happier with my experience!
SN
Sergei N.
The experience of the former creator of assets for this site
I wanted to write a review for this place for a long time. But I didn’t get around to it, I will divide my review into 2 parts, one for potential buyers, the other for potential authors interested in selling their assets.
For buyers
1. The owners of this site claim curatorship, etc., but in fact, there is simply no verification of the design of assets, one thing can be written in the presentation for the products, but after the purchase you get a completely different one.
2. God forbid you run into their support (if she answers you and gives you a shadow ban in their online chat) in which there are only boors who do not observe banal subordination.
3. They have a "limited offer" like "ONLY ONCE" in fact every time they offer to buy lifetime access to the author's products, from the experience of various buyers, this is a trick for people who are engaged in the so-called drains of products from their site, from -why buyers of this option get account bans without explanation and your money is simply lost.
For potential authors:
1. Guys, if you are interested in selling your assets here, then be prepared for the fact that your products will be distributed almost for free due to the full access system. And this means that your resources will be on various pirate forums or telegram channels.
2. If you want to reduce the commission due to "exclusivity" on this site, be prepared for the fact that you can be merged as soon as you are no longer needed by the owners, without the right to appeal or notify you, you will simply be banned without explanation.
The result is this: my experience cannot be the last truth, but I expressed my opinion about this site, and it's up to you to work with them. But I do my best to protect from this place.
Response from UI8Apr 18, 2023
Thank you for taking the time to write a review and share your thoughts. However, I believe there may have been some miscommunication or misunderstandings, as the experiences you've described do not accurately reflect the core values and operational practices of UI8. Allow me to address your concerns point by point.
For buyers:
UI8 takes its curatorship and quality assurance process very seriously. Each asset undergoes a thorough review by our team of design experts before it is made available on the platform. We believe in providing high-quality, accurate product descriptions to ensure that our customers receive what they expect. If you have encountered any discrepancies, we urge you to contact our support team, and we will gladly investigate and resolve the issue.
Our support team is dedicated to providing professional and courteous assistance. We apologize if you've had an unpleasant experience with our chat support. We are constantly working to improve our customer service, and we encourage you to share any specific instances or issues you encountered to help us make the necessary improvements.
Our "limited offers" are periodically introduced to provide added value to our customers. We stand by the legitimacy of these offers and ensure that they are clearly communicated. If you have any concerns about the terms and conditions of these offers, please reach out to our support team, and we will be happy to clarify.
For potential authors:
UI8 values the hard work and creativity of our authors. We employ various security measures to minimize the unauthorized distribution of assets. While piracy is an unfortunate reality on the internet, we continuously strive to protect the rights of our authors and maintain the value of their work.
We are committed to maintaining transparent relationships with our authors. If an author chooses to have their work exclusively hosted on UI8, we honor that agreement and do not terminate it without reason. Any actions taken are in line with our terms and conditions and are based on a fair assessment of the situation.
In conclusion, we understand that individual experiences may vary, but we strive to uphold the highest standards of quality and professionalism at UI8. We encourage anyone with concerns or questions to contact our support team. We are always here to help and are committed to ensuring a positive experience for both our buyers and authors.
CE
Carrie E. B.
A lifesaver for designers needing…
A lifesaver for designers needing access to high-quality design assets, the platform is easy to use, the selection is vast, and the prices are more than reasonable. The convenience and efficiency of having everything in one place are unparalleled, and I can't imagine working without it!
JQ
Janine Q.
Seeking premium design assets
Seeking premium design assets? Look no further. This website offers outstanding selections and a user-friendly experience.
