Don't buy their plan. They will charge you without any email or notification. If you buy the plan wrongly, they refused to refund. No more customer service worst like them.
Response from UI8Jun 4, 2024
We are truly sorry to hear about your experience. However, we believe there may have been a misunderstanding. At UI8.net, we strive to make the cancellation process as easy and transparent as possible. In fact, immediately after your purchase, the first screen you see includes a clear and direct call to action for canceling your subscription.
Our support team is always here to assist you with any issues, and we apologize if it seemed otherwise. Please reach out to us at [email protected] so we can resolve this matter promptly.
Thank you for your understanding.
MN
Mathijs Noël D.
Purchased wrong item
Purchased wrong item, refunded within a day!
LJ
Linda J.
UI8 is a great platform for curated…
UI8 is a great platform for curated resources of UI templates. I am a frequent user of UI8 and always have loved the quality of assets on the platform.
FU
figma U.
Very very very bad for your service UI8.
Scam and no refund.
I know the following you will make an explanation to justify your fraudulent business. But that's okay, I want to review so that the following people don't have to make the same mistake as me.
You arbitrarily renew the subscription without any notice or confirmation of acceptance from the user.
When I reflected and asked for a refund, you blocked and deleted my account without any notice. Even though the account has just been renewed.
CEO (Dash) behaves rudely by contacting directly and chatting instead of seriously emailing
Not only I am the victim, but the people below, users, collaborators, and sellers have also directly locked accounts and deleted accounts.
I urge everyone to stop using, supporting, and selling on UI8 and move to a better platform, the Figma community.
Response from UI8Jun 9, 2023
You purchased a subscription then illegally redistributed our products on your website: https://figmaui4free.com/ Mind you, not just our products but other marketplaces as well.
Yet here you are blatantly writing a review and asking for a refund, which of course you're not ever going to get.
We have formally filed DMCS and legal complaints to delete your illicit activities.
DF
Dusky F.
I have earned $110 on the platform
I have earned $110 on the platform. Instead of paying my money, they blocked me. My mom is sick & I can not use my money.
LY
Lynk
Very bad customer service
I bought the Access Pass plan and used it for 8 months then got my account disabled for no reason, when I messaged all their platforms they blocked me! I have proof on Twitter and on the web! in many 1 star reviews on the platform i found them all to be correct, the support team arbitrarily locked the user account and CANNOT PROVIDE EVIDENCE WHY THEY BLOCKED THE CUSTOMER ACCOUNT so they block the customer!
AK
Att K.
SCAM don't buy anything from them
I paid for an Elite yearly subscription costing $368 and was blocked by the platform on the 6th month before the subscription expired.
I tried to reach them for a month through various channels - their chatbot, direct email, and even attempted to contact the founder via LinkedIn - but I received no response from any of these channels.
Upon researching more information on the internet, I discovered their dubious operations. They seem to be stealing assets from designers to host on their platform without providing any incentives. Additionally, some assets are from the Creative Commons section of free websites. This is truly embarrassing.
Therefore, I urge you to stop supporting this digital thievery.
Instead, I recommend supporting element.envato.com, which offers many of the same assets at a more affordable price.
Lastly, to the Ui8 team, you should dedicate your time to sincerely responding and apologizing to your users rather than publicly justifying your actions to those who have given you a one-star rating.
Response from UI8May 24, 2023
We're truly sorry to hear about your recent experience and the resulting misunderstandings. However, several inaccuracies in your review need to be addressed to ensure a correct understanding of UI8's operations.
First, we never block customers from our platform mid-subscription without a legitimate reason. There could be instances of technical issues or policy violations that may lead to account disruptions. But rest assured, we always work diligently to resolve these situations promptly and efficiently.
We regret if you felt our support was unresponsive. According to our records, we haven't received any communications from you regarding this issue via chatbot, direct email, or LinkedIn. Our support team works tirelessly to assist our customers, and we are currently investigating why you might have experienced this lapse in communication. This is not in line with our usual practices, and we assure you we will rectify it.
As for the accusations of "stealing assets," it's essential to clarify that this statement is entirely false and misleading. All assets on our platform are provided by professional designers who willingly contribute to our platform, and they are duly compensated for their contributions. We have stringent measures in place to ensure all assets on UI8 are compliant with legal and intellectual property rights.
Some of our assets might also be available in Creative Commons sections elsewhere; this is because the creators have opted to distribute their work in multiple places. This is entirely within their rights and doesn't undermine the legality or quality of the resources on our platform.
The pricing of our subscription is established, taking into account the need to provide quality assets while also fairly compensating our contributing designers. We believe in balancing affordability with quality and designer compensation.
Lastly, we must stress that false and defamatory statements can potentially lead to legal consequences. We're here to address concerns, clarify misconceptions, and improve our platform based on constructive feedback. We're not interested in justifying wrongful accusations but correcting them.
We apologize if our service did not meet your expectations and caused you frustration. We encourage you to get in touch directly with our support team ([email protected]) to help resolve your account issue and improve your UI8 experience.
Thank you for bringing these concerns to our attention. We appreciate your understanding as we work towards providing the best service possible.
NJ
NJ
All-access pass purchaser twice. I have purchased the all-access pass…
I have purchased the all-access pass twice for a month, about a year apart. The auto-renew is a trap and once you get out you can't download anything you have already licensed.
They have some great designers on there but the platform is beyond dodgy. Sometimes you get the wrong files others you it's not in the same format.
Response from UI8May 24, 2023
Thanks for sharing your experience with us. We're sorry to hear that things didn't quite go as expected, and we're here to clarify a few things.
The auto-renewal feature is standard for many subscription services and is clearly communicated at the time of purchase. However, we understand how this might come off as a surprise if you didn't notice it initially. You can turn off auto-renewal at any time, giving you full control over your subscription.
As for not being able to download after your subscription ends, the nature of our service, like many digital resource platforms, is access-based. This means that active subscriptions enable you to browse, select, and download the resources you need. Once the subscription ends, it's fair and industry-standard that downloading new resources isn't possible.
Regarding the issues you've encountered with file format and content, we're sorry for any inconvenience caused. We work closely with our contributing designers to ensure that the files they provide are accurate and in the most useful formats. However, occasional mistakes can happen. In such cases, we encourage you to contact our support team right away, and we'll do everything we can to rectify the situation quickly.
We are continuously working to improve our platform, and your feedback helps us make the necessary adjustments to serve you better. Rest assured, we're committed to maintaining the highest standards of integrity and user experience.
We value your support and hope that we'll have the opportunity to provide you with a more positive experience in the future. Please reach out to our support team if you need any further assistance or clarification.
