UIReviews of ui.com

Never buy their product, they cause nothing but trouble and cost you time and money, stay far away

UPDATE: Many ISPs, including Starlink, send ipv6 addresses and RAs to customer's modems. Ubiquiti's lack of real-world engineering does NOT take into account that not all data streams follow their unnecessarily strict acceptance parameters. For instance, most consumer grade routers can handle the DOPPLER SHIFT in data streams from Low Earth Orbit satellites perfectly, but the top-of-the line Cloud Gateway Ultra will NOT! The UNIFI CLOUD GATEWAY ULTRA will drop ipv6 connections after several minutes, and not let you log back in until ipv6 is restored on that SSID. You can log onto another SSID if an ipv6 address is present in your WAN and LAN display under the NETWORKS selection. This appears to be a software glitch that UBIQUITI doesn't care to fix, so I installed a TP-LINK AC5400x Router that properly handles ipv6 for the Moderators (gaming) who need it, and the rest of the clients are on the the UNIFI network, which gets its feed from one of the 8 Ports on the TP-LINK router. I connected an old Netgear XR500 to another port on the TP-Link router, and it works just fine for ipv6. ipv6 is present at the input and at the output ports on the UNIFI Cloud Gateway Ultra, but the UCG I received appears to have an RA (Router Announcement) that expires too quickly, and you'll waste hours trying to find the cause. (original review) I Just received delivery on UI's latest and greatest CLOUD GATEWAY ULTRA router/UniFi controller. Setup was pretty smooth and the whole system updated nicely. I later found a "glitch" in the software that turned off ipv6 when I manually changed QOS to a different value. From all the logging in, I suddenly found that I was permanently locked out from all WiFi SSIDs!!! OK, went to an ethernet cable and regained control. Reset password & SSID. Rebooted. Still locked out. Went to the Ubiquiti Forum, and found a 6 YEAR OLD thread that had 8 PAGES of people with the SAME PROBLEM...... and nothing was ever resolved! What good is it to have one of UI's top-of-the-line devices, then find you can't trust it! This is not the first time I had problems with Ubiquiti devices. I lost all faith in Ubiquiti, and their CLOUD GATEWAY ULTRA is now an expensive paperweight. IF YOU NEED ipv6 ON YOUR NETWORK, I STRONGLY SUGGEST YOU DO NOT BUY UBIQUITI's CLOUD GATEWAY ROUTER until all the bugs are worked out.

Never trust Ubiquiti. I've spent thousands on access points, cameras, and networking gear over the years. They've promised features that never arrived, failed to address key gaps in their systems, and most recently they're trying harder than ever to lock you into their ecosystem by actively removing interoperability features. The most recent problem I've had that's completely killed the brand for me is they RETROACTIVELY removed the ability to access RTSP streams from the cameras, so unless you use their NVR, the cameras are basically useless. Never mind that their NVR solution has no effective way to automate backups of the footage, so if there's a theft of the NVR or failure, you're on your own! Find a better brand.

Not bad this is more better when you want to grow

They cant even solve their own products flaws. They dont know what to do about extremely bad wifi experience, and they absolutely dont care about it either. Dont bother buying their products, because you are left to yourself with it

Will steal $5,000 from you for 7 days and cancel your order. As a legitimate customer.