Kelly K.
I was trying to clear up a…
I was trying to clear up a misunderstanding with a customer service agent. I wasn't aware that paying my doctors visits out of pocket didnt apply toward the deductible, so my doctor has been trying to file it every year, which took months to get a reply. No one ever told their staff or me do not send them these claims. I called to ask about it and reached the most rude individual I've ever encountered. He told me how this was "my fault" and that "he has all the documentation right here" showing that I "knew this". I told him I misunderstood and basically got treated like a criminal. Yesterday I spent 45 minutes on hold before having to hang up, which I mentioned today. He told me it's because they have SO MANY happy customers, they take their time with each one, and they didnt "do it on purpose just to make me mad". I told this abusive individual I wasn't going to argue with him, and just CANCEL THIS POLICY. My heart was beating rapidly after having the encounter with this mean, confrontational, accusatory man. Awful, AWFUL experience. The other reviews that say this are so accurate.....