UHSM Health SharingReviews of uhsm.com

Jamille was very knowledgeable! She was able to help me with all of my questions and was very polite and professional!

Rachel was very clear with what our next steps needed to be as far as billing. She told me what she needed to do, what I needed to do and when, and what the hospitals needs to do. she let me ask my silly questions and answered them as far as i could Understand.

Rachel Perez was the one bright spot in an otherwise incredibly frustrating experience. After two months of denials, hours spent on the phone, and repeated issues, Rachel immediately stepped in and started making things right. She contacted providers directly, discovered that information and claims had been sent to the wrong places, and began working to recover some of the money I had paid out of pocket. She was knowledgeable, responsive, and genuinely helpful. Unfortunately, my overall experience with the company was very different. During my two-month membership, nearly every attempt to receive medical services resulted in a denial or issue with coverage. These were all for relatively minor needs…physical therapy, MRI/ x-ray, and office visits. Each time I called for help, I spent 2+ hours on the phone, much of it on hold, only to eventually learn that something had been submitted or sent incorrectly. I can’t imagine how difficult and time consuming it would be to use this coverage for a much more serious or extensive medical issue. Between membership dues and services I ultimately paid for out of pocket out of frustration, I spent nearly $3,000 for little to no actual coverage. Had I received the level of help and competence Rachel provided from the beginning, my experience, and likely my decision to continue my membership, would have been very different. The final straw was being transferred to a retention specialist who was initially pleasant but became condescending when he realized I was terminating my membership. He said, “I can’t help people who don’t want to be helped,” then abruptly added, “Okay, just confirming, you do not want my help today?” That interaction made an already frustrating experience even worse.

Rachel has been very helpful as we’ve been navigating these medical bills from our daughter’s delivery. She explains things clearly, sets proper expectations, and has been a wonderful advocate for us when speaking with hospital representatives.

Rachel, was on top of our issue and called my daughter when she said she would. Thank you Rachel for all of your help!!

It was wonderful

Jamille was very helpful and listen to my questions that I had. Then she followed up which I really appreciate. Very good customer service

Rachel was amazing. I wish she was involved with this issue from the start. She is professional, pleasant and courteous. She resolved an issue that has been ongoing for months. Thank you Rachel