UHS HardwareReviews of uhs-hardware.com

Machine arrived damaged, called 3 times and was told a return label would be sent. Finally, I mailed it back to UHS Hardware roughly 9 week ago and still haven't heard anything back via email.

Poor customer service! I was sent a defective key cutter TWICE now and they don’t seem to care at all, trying to blame me for their mess up. I will not be dealing with them anymore for the simple fact that they are now interfering with my money. In order to be refunded I have to send it in and wait for who knows how long for you guys to tell me it’s my fault when they probably just sent me the same one from the first time instead of replacing the whole machine. DONT WASTE YOUR TIME OR MONEY! Oh then they have employees lying about being the manager when I asked for the manager? It’s a scam, don’t even bother.

Ordered a key cutter arrived defective sent it back after getting rma label after wasting 2 days on phone with tech support as they “looked for solutions” after arriving to their warehouse it apparently took 3 full business days for it to arrive to tech support finally they sent a new machine out and that one is defective too and customer service sends me to tech support when I asked to speak with manager called back Ariel told me she was manager then continue on to say “I spoke with my manager” my question is why can’t I speak with the manager apparently they are the only managers I’ve ever seen that’s always busy either in meetings or just plain unavailable so now I have to waste more time and lose more money waiting for the 2nd key cutter to arrive to them and they inspect it because apparently they can’t send me an overnight return label or refund me until it is inspected and did I mention it takes 3 FULL BUSINESS DAYS FOR IT TO MOVE FROM THEIR WAREHOUSE TO TECH SUPPORT DEPARTMENT AFTER IT ARRIVES THERE VIA FEDEX ALSO I SPENT MORE TIME ON HOLD THAN TALKING TO AN ACTUAL PERSON