ucsfhealth.orgReviews of ucsfhealth.org

I went in for a specific colonoscopy to remove a polyp and when I woke up I was told that the surgeon had perforated my colon. I ended up having to spend two nights in the hospital on IV antibiotics and monitoring. This nightmare continued with an IV infilltration that was not managed properly. After I left the hospital, I had to get another round of antibiotics from my own doctor because my hand was red, sore and hot. I was told that this was the best of the best in the Bay Area in terms of care. I wrote a complaint to patient relations and received a letter promising a follow up to my request of records, treatment, etc. I've sent three subsequent emails and no response. Very disappointed and not a good experience.

The worst, poorly run patient experience that I have ever had. Patient coordinators are rude, disrespectful and quite honestly, low IQ. They can't handle simple tasks like scheduling appointments and the frequently hang up on patients because they lack the brain cells to simply schedule appointments.

This is the worst hospital where you can have a spine surgery. The surgeons do not care. I had a spine surgery on July 1, 2021. Today is August 10, 2021. The pain is unbearable. No one cares. No pain medicine to reduce the pain level to the bearable level. My surgeon is Dr. Aaron Clark. He has not seen me even once after the surgery. Because of the pain, I am unable to sleep at night. This is no ordinary pain. Tiffany Pong Ross is a nurse (PA). The staff in his office is arrogant. They do not respond to the email. I am trying to get some pain medicine to get some sleep. They do not care! Meanwhile, I am undergoing torture!