ucsfhealth.orgReviews of ucsfhealth.org

I went in for a specific colonoscopy to remove a polyp and when I woke up I was told that the surgeon had perforated my colon. I ended up having to spend two nights in the hospital on IV antibiotics and monitoring. This nightmare continued with an IV infilltration that was not managed properly. After I left the hospital, I had to get another round of antibiotics from my own doctor because my hand was red, sore and hot. I was told that this was the best of the best in the Bay Area in terms of care. I wrote a complaint to patient relations and received a letter promising a follow up to my request of records, treatment, etc. I've sent three subsequent emails and no response. Very disappointed and not a good experience.

The worst, poorly run patient experience that I have ever had. Patient coordinators are rude, disrespectful and quite honestly, low IQ. They can't handle simple tasks like scheduling appointments and the frequently hang up on patients because they lack the brain cells to simply schedule appointments.

The overall quality of physicians at UCSF varies considerably. Of course, there are many excellent doctors who are highly skilled, experienced, conscientious, and responsible. At the same time, there are also some physicians whose clinical experience is relatively limited and whose professional capabilities may not fully correspond to the responsibilities they are expected to assume. It is also worth noting that, in recent years, some medical schools and healthcare institutions have taken into account not only professional qualifications and students’ academic performance, but also certain other policy-related and social considerations when making decisions about admissions, hiring, and job placement. Objectively speaking, such practices may also be one of the factors contributing to differences in professional competency among some physicians at UCSF.

The support staff, nurses, schedulers, several doctors, and everyone I was forced to interact with in the anesthesia department made tremendous errors, behaved unprofessionally, and caused severe stress. I was repeatedly yelled at on the telephone for errors UCSF made, then they flipped it, pinning their responsibilities on me. Nurses gave me conflicting information with regard to when to bathe, remove bandages, and to exercise. The person making appointments screwed up to the point that I had to make new a new flight, which was a loss of thousands of dollars. The surgeon was never once on time for Zoom calls, and was at least an hour late, if not longer. My primary care physician was not listed in my profile, a bogus radiologist from another state was put in, and all my personal data went to and continues to be sent to a person unknown to me, which is a legal breech of my privacy; when I sought to make corrections my requests were refused. Each person I dealt with could not grasp the difference in American time zones, then yelled at me about it. My appointments were cancelled without my knowledge, including a change to the time of my surgery. The overall experience is one of complete confusion. Not one person was kind, caring, calm, or dependable, which was terrifying. The individuals from the anesthesia department were yelling at me when I was wheeled into surgery. No one should ever be treated with the disregard that I had to endure. I will never return to UCSF and I will never recommend them. The bottom line is that they don't care, there is no professional oversight, and they use the pandemic as an excuse for dangerous behavior.

This is the worst hospital where you can have a spine surgery. The surgeons do not care. I had a spine surgery on July 1, 2021. Today is August 10, 2021. The pain is unbearable. No one cares. No pain medicine to reduce the pain level to the bearable level. My surgeon is Dr. Aaron Clark. He has not seen me even once after the surgery. Because of the pain, I am unable to sleep at night. This is no ordinary pain. Tiffany Pong Ross is a nurse (PA). The staff in his office is arrogant. They do not respond to the email. I am trying to get some pain medicine to get some sleep. They do not care! Meanwhile, I am undergoing torture!