UclipsReviews of uclips.co

Response from UclipsMay 11, 2026

Hi Julien, Did you contact [email protected]? We will cancel your order if you want, you'll notice all the bad reviews are coming from outside the US as we get our stock in. Once we have our inventory in stock our logistics will finally catch up. For context, our back bars arrived in Canada on the 8th, they're being shipped from Vancouver to our 3PL in Toronto. The original ETA was the 15th of May but the forwarder is now saying they will arrive on the 27th. Let us know what you would prefer, we'll accomodate. We' can send an email out when stock has arrived, we'll just ship the pre-orders in priority. Best, Eliott - Founder

Response from UclipsMay 11, 2026

Hi Jason, Apologies for the confusion, we try to make the pre-order clear on the website. It should not take 10 days for the refund to reach your account, I see it has already been initiated so you should get it within three business days. For the UK our next batch is arriving on the 24th, I can have the team email you when they in stock and they'll be shipped to you within two days after you order. Best, Eliott, founder

Response from UclipsMay 5, 2026

Hi Pat, I'm sorry about this, what's your order number? I'll have the team send you what is in stock without extra charge. If you would rather have a refund I understand. If you can't answer here, please send a screenshot to [email protected] and the team will take care of it. Best, Eliott, founder

Response from UclipsMay 7, 2026

Hey, I apologize for the poor experience. I'm guessing you're outside the US where our operations are still catching up. We're doing our best to get inventory, the first round of pre-orders were sent out earlier this week, I don't know your order number so I can't say when the inventory would have arrived for your order. That said, I'm sure we can make it up once the inventory arrives in your market. Please send us an email at [email protected] and say I (Eliott) sent you so my team can forward me your email, and I'll take care of it. Best, Eliott, Founder

Response from UclipsApr 28, 2026

Hi Lin, I don't know your order number but I'm guessing it's outside the US. If so we're running pre-orders for all products except U clips. You can see the pre-order date on the product page under the star rating for reference. Sorry about the confusion! If this doesn't work for you please let us know and we can cancel your order immediately. Eliott, Founder

Response from UclipsApr 28, 2026

Hi Lee, The war in Iran caused issues with the transit route through the Strait of Hormuz which is why we were 3 weeks late on our first shipment. You could try to order from Aliexpress but most of our products are unique and patented in China which is why it would be difficult. Since you have been waiting for a while I'm guessing it's one of our new products (not the U clip). Depending on your order number you may be part of the first batch or second batch of inventory arriving. The first batch arrived last week the second is arriving around the 25th of May. Your order will arrive, it will be worth the wait. My apologies for the inconvenience as we launch our catalog in your market. Eliott, Founder

Response from UclipsApr 16, 2026

Hi Josh, Sorry to hear about your safety concerns for the Smile Handles. I understand your worry about the strap, it was a common cosmetic issue with our previous design and we did make the improvements that you mentioned in our new design. Just so you're aware the space between the eye ring and the strap you are talking about does not support any load, it's strain from the lack of elasticity from the strap. The weakest link in the handle is the D ring, the handles that have failed have all been from the D Ring and not the strap. With that said we're open to sending you replacements with the new design, just send my team an email at [email protected] and we'll figure it out. Best, Eliott

Response from UclipsMar 17, 2026

Hi Michael, Our pre-orders are indicated on the product pages for each product. I understand you can miss this though, so I am sorry it was not clear enough. We run pre-orders to allow customers to reserve their inventory. As we're launching in new markets with a supply chain of 90 days with no forecasting data it's necessary for us to gage the demand using pre-orders. We understand that is not ideal and we will have this fixed by when we get the demand data and the supply chain catches up. I apologize for the confusion and the bad experience with us. Sincerely, Eliott - founder