UCHealthReviews of uchealth.org

Poor scheduling and gaslighting from staff. I call to schedule a test through UCHealth Sports Medicine and Primary Care Clinic on Lake Avenue in Colorado Springs and get told that I will receive follow-up communication once the test materials are in the clinic. I never received said communication, so I drove into the clinic to speak with them in person. Once there, I get told that such a conversation never happened, so I schedule an appointment while in the clinic. They then abruptly cancel the appointment two hours prior to the agreed upon time because of a family emergency, offering availability WEEKS later. Scheduling a necessary test with this organization is very difficult for someone with a job. I of course understand the unpredictability of family emergencies, but scheduling a single appointment with UCHealth has taken me nearly two months at this point.

I took my brother to UCHealth Longs Peak hospital because he couldn't breath I was trying to tell my brother what the resportory had to do but she keep holding up her hand at me but my brother don't always understand what they are saying to him they said I was stress him out and made me leave the room I went back to tell him I called his kids and they said I was going to stress him out again that they was going to take me to a different waiting area or I need to go home if I couldn't be with my brother I was going home I hope they are proud of the way the treat people because my brother didn't want me to leave. I ever go to the ER I will never let that charge nurse and a few other work on me of be any where near me even on my death bed.

Great and clean hospital! I recently rec'vd a hernia repair surgery through Dr. Phinney. He's truly an amazing, intelligent, kind, warming soul and overall terrific Doctor (Thanks Doctor). Glad he did my repair, considering I had no idea what to expect. The 2 stars are more focused on the Pre-op Nurses whom lack bed side manners, sympathy and empathy. IV scare me, I told them- they didn't really take that into consideration on their approach giving me an IV. I had several nurses who could not insert an IV into me (I'm one skinny girl) and treated me as if I was a game. My "main nurse" poke me twice and on the second time hit a valve? She didn't even care (my bruise from that took days to heal). Long story short, I had 4 nurses who attempted inserting an IV into me. I told them based on what I was going through at the time (being poked and poked and poked) I rather have a baby (I've had 4- they didn't understand that comparison of course). Young nurses who lack the sympathy/empathy dept and professionalism dept. With that being said, my Doctor made up for my overall experience. I hope the Pre-Op manager reads this review, and takes into heart on coaching their young nursing staff...

Agreed with the note left earlier - the actual care is good, but the financial/billing policies are deceptive.

I am appreciative of the care I've received at UCHealth, but their appointment scheduling has some clear issues and their estimate/billing practices are deceptive. With this large of an organization, you just get a shoulder shrug if you voice a concern on either of these topics. Appointments - I've now had at least 2 appointments within the UCHealth system where I've shown up at the time/place communicated on the phone and been told I don't have an appointment. I was told I need to get the app so that can verify the appointment actually "took" in the system. I will do this in the future, but if this is such a common occurrence it seems something on the provider end is needed as well. Billing Issues - I've also now had 3-4 procedures in a row where I have checked the estimate provided by UCHealth before services and the actual bill is off wildly because on the estimate it was coded as preventative care and it actually gets billed as Diagonostic. When I ask, I get the reply "Unfortunately, the information provided is an estimate and not a guarantee of the final billing charges." But if the estimate is based on the referred service, are they estimating the wrong service or performing the wrong service? Each time if I had known the referral wasn't for my annual wellness service, I would have asked for the referral to be rewritten, but since the estimates are misleading me into thinking the referral is correct, I'm stuck with $1000s in unexpected out-of-pocket expenses. Alternatively, the referral is for my wellness service and the procedures are being billed inconsistent with the referral. Neither alternative is ok.