UblinsReviews of ublins.com

Response from UblinsSep 24, 2024

Dear Deborah, Thank you for posting the review. We thank every of our customers to give us their precious advice. What we display on our website are all physical photos, you might have not noticed the details and we have explained it in the previous emails. Please note that we have never refused your return and we offer 30-Day Exchange & Return. We'll always offer high-quality service to our customers, as soon as we learned your issue, we proposed a solution and you agreed it. So we remade the new glasses that you picked and reshipped to you with charging a little handling fee. If you still don’t like the new glasses, please contact our customer service department([email protected])within 30 days to do exchange and return or or get other solutions.

Response from UblinsAug 23, 2024

Dear Customer, Thank you for posting the comment and bringing this issue to our attention. Sorry, there might be some misunderstanding. Actually, we only asked two questions. We just want to figure out which pair of glasses you want to return and what’s the problem of it. If the glasses comes with transport damage, you don’t need to return them to us, just send us the photos for checking, we are willing to remake the new glasses and reship to you, at our cost. We have been waiting for you reply, but without any response. We sincerely apologize for disturbing you and causing you inconvenience. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsAug 14, 2024

Dear Customer, Thank you for posting the comment and bringing this issue to our attention. Concerning this issue, could you please offer some photos of the glasses to our customer service department([email protected])for checking? If the lenses are loose or pop out, we are willing to remake the glasses and reship to you, at our cost. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsAug 9, 2024

Dear Sharon, Thank you for posting this comment. There might be some misunderstanding. We emailed you about the details of returning, but without any response. And we didn’t received any returned glasses from you. We really understand your moods, concerning this issue, you don't need to return the glasses to us and you can deal with it by yourself, we will still issue the refund for you. Can you accept this solution? We'll always offer high-quality service to our customers and we will do our best to meet your needs. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsJul 17, 2024

Dear Susan, Thank you for posting the comment and bringing this issue to our attention. Sorry, we didn’t receive any messages or emails from you. Concerning this issue, could you please email some photos of the glasses to our customer service department([email protected])for checking? Once locate the issue, we will know how to do next. Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsJun 17, 2024

Dear Customer, Thank you for posting the comment and bringing this issue to our attention.  Sorry, there might be some misunderstanding; we didn’t receive any call or email from you. Concerning this issue, could you please offer some photos of the glasses to our customer service department([email protected])for checking? Once locate the issue, we will know how to do next. Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Waiting for your early reply.

Response from UblinsJun 11, 2024

Dear Trina, Thank you for posting this comment. We checked your order; finding that you selected the "Frame Without Lenses". On our website, for full rim frame, if you click on "FRAME ONLY" and select "Frame Without Lenses", it will come without any lenses.(We note this on our website; you might have ignored it.) Concerning this issue, as you are our valued new customer, we are willing to remake the glasses with non-prescription clear lenses and reship to you, only charging some processing fee. In addition, you don't need to return the glasses, you can take the frames as a fashion use or backup. Can you accept this solution? We'll always offer high-quality service to our customers and we will do our best to meet your needs. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsJun 7, 2024

Dear Jeanette, Thank you so much for posting the comment and bringing this issue to our attention. Concerning this issue, could you please offer some photos of the glasses to our customer service department([email protected])for checking? Once locate the issue, we will know how to do next. Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Waiting for your early reply.