UblinsReviews of ublins.com

Response from UblinsDec 3, 2024

Dear Eloise, Thank you for posting this review. There might be some misunderstanding. We did not reject any refund request. As soon as we learned about your issue, we figured out the solution that we are willing to assume all the cost to remake the glasses and reship to you. And you accepted this solution satisfactorily. Please don’t worry, we have shipped out the remade glasses and we have been keeping an eye on it. Once we get the local tracking number, we will email you. Thanks so much for your patience and understanding.

Response from UblinsNov 14, 2024

Dear Claire, We checked the photo of your prescription paper you emailed to us, finding that you filled in the wrong prescription in the order. As you are our valued new customer, we are willing to remake the glasses with the correct prescription and reship to you, only charging some processing fee. We emailed back to you immediately about this solution, but you haven’t given us a response. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsNov 13, 2024

Dear Customer, We sincerely apologize for your unpleasant shopping experience and the inconvenience. About the broken glasses, as soon as we received your email, we immediately proposed a solution that remake the new glasses and reship to you, at our cost. But you refused. We really value you as our new customer and hope that we can resolve this matter in a way that satisfies you. Eventually, we reached a negotiation. To save your time, we asked you to keep the glasses and we still refunded you the full amount. We sincerely apologize again for any inconvenience caused by this.

Response from UblinsNov 7, 2024

Dear Rosalind, Thank you for posting the comment and bringing this issue to our attention. What we display on our website are all physical photos; there might be some visual differences due to different lights in sunlight and screen, hope you can understand. In addition, we showed all the materials details under the Product Description of each frame, you might not have noticed it. Please don’t worry, we offer 30-Day Easy Return & Exchange. If you don’t like the glasses, please contact our customer service department([email protected])within 30 days to do exchange and return or or get other solutions. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsNov 6, 2024

Dear Sharyn, Thank you for posting the review. As soon as we received your email, we replied to you immediately. We have been waiting for your reply, but without any response. If you cannot find the email, please check your spam or junk folders. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsOct 22, 2024

Dear Customer, Thank you for posting this review. There might be some misunderstanding. As soon as we learned about your issue, we replied to you immediately; but you haven’t responded to us. Concerning your case, we are wiling to remake the glasses and reship to you, at our cost. If you don’t need us to remake any glasses, you can also return it to us and we will refund you the full amount of the corresponding items. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsOct 12, 2024

Dear Genevieve, Thank you for posting the review. We thank every of our customers to give us their precious advice. We have reshipped the replacement glasses to you and emailed you the corresponding tracking number. It will take only 3-5 business days for you to receive the package. We sincerely apologize again for the inconvenience. Any question, please feel free to contact us. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.

Response from UblinsSep 30, 2024

Dear Veronica, Thank you for posting the review. We thank every of our customers to give us their precious advice. We have checked your order, that gap is the unique design of this frame, not the defect. We have shown the details on our website, you might haven’t noticed it. If you don’t like the glasses, please contact our customer service department([email protected])within 30 days to do exchange and return or or get other solutions. Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.