Shop EyeglassesShop SunglassesExcellent quality prescription eyeglassesUblins established in 2019, our brand has been committed to providing high-quality eyewear products that combine functionality, style, and innovation. We believe that eyewear should not only enhance one's visual experience but also make a unique fashion statement.One of our key strengths lies in our wide range of eyewear collections, catering to various age groups and styles. From classic and sophisticated frames to bold and avant-garde designs, we offer a plethora of options to suit every individual's unique fashion sense. Whether you prefer vintage-inspired frames or modern, minimalist designs, our brand has something for everyone.Premium customer serviceOur brand also prides itself on its exceptional customer service. We believe that every customer deserves personalized attention and a seamless shopping experience. Our knowledgeable and friendly staff are always ready to assist customers in finding the perfect pair of eyewear that not only suits their needs but also complements their unique style.
Ublins (ublins.com) has 1,216 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
ublins.com
Website
ublins.com
Category
Vision & Hearing
Location
Plano, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 14% of reviews.
Latest
Most recent review: October 2026.
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Until I started an investigation, I got nothing accomplished. Your company was adamant about I received my glasses and who they were delivered to which was the wrong state and wrong person. Shameful for a business. Tracking information was always inaccurate. Never ordering again.
Response from UblinsMar 4, 2025
Dear Gwendolyn,
Thank you for posting this review.
We shipped the package to the address you provided in your order. And the tracking information showed that your order had been delivered at the front door on January 21, 2025. The delivery address is consistent with the address you provided, and we have verified it.
During this process, we sent several emails to you, but you have never given us a response. We don’t know you haven’t received the glasses until we saw in this review.
According to your description, your package might have been taken by someone else or stolen. Is there surveillance around your residence that can be checked?
Please don’t worry, concerning this issue, we are willing to remake the glasses and reship to you, at our cost. We are also willing to refund you the full amount.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
LO
Louise
Terrible service from Ublins
An accurate prescription was sent to your company for two pairs of glasses. Upon receiving both pairs, I was unable to see without a strain to my eyes, which could cause eye damage. I ordered and paid for progressive and transition lenses. I explained the discomfort and asked for a return ticket and a full refund. I refused to keep going back and forth with tons of unnecessary questions via email. My request was denied and they would refund 50% percent of the total, and it’s against company’s policy to issue a return ticket for shipment. This is a financial loss with the shipping cost both ways, and glasses. Therefore, I am very dissatisfied with Ublins and will not order again from this company.
Response from UblinsFeb 18, 2025
Dear Customer,
Thank you for posting this review.
We made lenses according to the prescription you filled and we inspected your glasses before shipment; everything was correct.
Is it possible that the prescription your doctor gave you was not very accurate?
The questions we asked could help us locate the issue, then we will know how to do next; we are willing to remake the new glasses and reship to you, at our cost. But you refused to answer all our questions.
We feel so sorry that our solutions didn't get your satisfaction.
Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
We have emailed you the information of the return; after receiving the returned glasses and finishing inspection, even though the glasses don’t have any issue, we are still wiling to refund you the full amount.
Looking forward to hearing from you and resolving this matter promptly.
JO
Joanne
This prescription is too strong
This prescription is too strong. I can’t see nothing. This is not what I gave y’all. I ordered from Zolen I have no problem with the one I got from Zola, but when I got from y’all, I can’t see nothing. They are too thick and it’s the same prescription I gave them.
Response from UblinsFeb 6, 2025
Dear Joanne,
Thank you for posting this review and bringing this issue to our attention.
We made lenses according to the prescription you filled and we inspected your glasses before shipment; everything was correct.
Concerning this issue, could you please email photo of your prescription paper to our customer service ([email protected])for checking first? If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience.
Once locate the issue, we will know how to do next.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Waiting for your early reply.
EM
Emma M.
The quality of the glasses is very poor…
The quality of the glasses is very poor and the prescription is just wrong. I cannot see out of my new glasses well at all, even though my current glasses from another store work well. I am really disappointed in the quality of both the lens and the glasses, which were not the size they were marketed to be, and fit much smaller.
Response from UblinsJan 15, 2025
Dear Emma,
Thank you for posting this review and bringing this issue to our attention.
There are three pairs of glasses in your order; could you please tell us which pair has the issue? We made lenses according to the prescription you filled and we inspected them before shipment; everything was correct.
Concerning this issue, could you please email photo of your prescription paper to our customer service ([email protected])for checking first? If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience.
Once locate the issue, we will know how to do next.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Waiting for your early reply.
KB
Kittee B.
Frames were comically too big, script was skewed
I ordered the Cornelia cat eye frames in the yellow color way. They are listed as a narrow frame on the Ublins site. The dimensions of the frames listed on the page were similar to my current pair- so I thought they’d fit Ok.
The frames are comically large. I would not wear them outside my house even on a bet.
I had my progressive prescription put in the frames and they make me dizzy (the same prescription is in my standard frames and they don’t make me dizzy at all). I think the size of the frames has skewed the lenses.
I opened a complaint with Ublins. They told me not to send them back, but to pick a new frame and they’d fill it for a nominal fee. After zillions of emails back and forth no resolution was found and I’m out the cost of these glasses. Their nominal fee was not at all nominal and I was not refunded.
Response from UblinsJan 14, 2025
Dear Kittee,
Thank you for posting this review.
As soon as we learned about your issue, we figured out several solutions, also including returning them to us, but you accepted the solution that we only charge some processing fee to remake the new glasses and reship to you. We have been waiting for your confirmation about the processing fee and have no response.
Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
AW
Annie W.
I spoke with the crew several times…
I spoke with the crew several times about my glasses being crooked when delivered also sent pics they refused to let me send them back or det something else....all they offered was a pair cheaper5n still didn't receive that
KK
Kimberley K.
To return glasses that I ordered that…
To return glasses that I ordered that were entirely to small, is absolutly impossible. Communication to find the path for the process, challenging while frustrated with how much time and effort it take just to request for a refund. Then once requested, yr response was a list of more things I needed to do. Being tech challenged would be nice to have clear. Easy buttons to hit. I paid 200 + for glasses I can't wear and can't understand how to do it. So sad for things to be so hard.
Response from UblinsJan 4, 2025
Dear Kimberley,
Thank you for posting this review.
There might be some misunderstanding.
We are so sorry that we didn’t receive any emails or messages from you. And we have never received any complaints under your order.
Did you mix up us with other companies?
Please don’t worry, we have let our customer service department contact you to learn about this situation. We'll always offer high-quality service to our customers and we will do our best to resolve any issue to your satisfaction.
Waiting for your early reply.
CA
Cassandra
Worst company ever…
By far the worst company I've ever purchased glasses online. The glasses I ordered, the lenses were hanging over the frame. Reached out to customer service and they assured me they would resolve the issue. After weeks of no communication, I reached out to customer service to see how the matter could be corrected. I wanted a refund after about two weeks of back in forth. Customer service decided they didn't want to provide a refund, but would redo the glasses. According to customer service I needed different frames because the ones purchased would continue to have an issue based on my prescription. I pick out the recommended frames customer service sent links too. After another two weeks, customer service sent me a picture of one of the frames with a redo on the lenses. The lenses were still hanging over the frame, after following Ublins recommendations. Initially, I was told not to return the original glasses ordered, but then customer service requested I send them back. After over a month, not counting the 3 weeks it took for the original glasses to be shipped. My issue is still unresolved. Ublins has cute frames, but customer service is horrible and the quality is poor for the cost. Ublins has the most expensive glasses, and they still don't make a quality product. I can only recommend using other sites.
Reply to Ublins: I have all email threads where I offered to cover the difference, I just wanted my glasses done correctly. Ublins stated via email that you would correct the issue with the lenses so they would not hang over the frame. The remake picture sent didn't correct the issue, so Ublins stated they could not continue forward with remaking the glasses. I refused what you offered because it was not of good quality and it didn't show that I was valued as a customer. The only thing I requested was that you correct the issue as you promised. The other issue was the time frame in which it took to get things done...it was weeks of back in forth. It could have been easily settled when I initially requested the refund. I could have sent the product back, but Ublins insisted that it would correct the problem.
Response from UblinsDec 3, 2024
Dear Cassandra,
When you filled in your prescription, the lenses we recommended on the website were 1.74 index, but you didn't select them. The lenses you selected were 1.60 index. Therefore, the lenses look thicker, which is normal.
We'll always offer high-quality service to our customers and we will do our best to meet their needs. After learning about your requirements, we decided to remake the glasses with 1.67 index lenses, which are more expensive than the original lenses you selected in the order. We should have charged some fees about this, but as you are our valued new customer and we really understand this situation, we assumed all the cost to remake the glasses for you.
We tried our best to meet your needs, but we are so sorry that our products still didn't get your satisfaction.
We are so sorry that we are unable to continue to remake the glasses with highest 1.74 index for free, because its cost is much higher. We proposed to charge only a little handling fee to redo for you, but you refused.
We really understand this situation, although we do not need to take full responsibility, we are still willing to accept returns and refund the full amount.
Once we receive the returned glasses, we will issue the refund as we promised you.
Thanks so much for your patience.
