UblinsReviews of ublins.com

Response from UblinsJul 4, 2025

Dear Azure, Thank you for posting this review and bringing this issue to our attention. If there is any issue about the product, please feel free to email our customer service department([email protected]). We'll always offer high-quality service to our customers and we will do our best to resolve any issue in a way that satisfies you. Concerning this issue, could you please email some photos of the glasses to ​for checking first? Once locate the issue, we will know how to do next. We are willing to remake the new glasses and reship to you, at our cost. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsJun 26, 2025

Dear Customer, Thank you for posting this review and bringing this issue to our attention. If there is any issue about the product, please feel free to email our customer service department([email protected]). Please don’t worry, we offer 30-Day Easy Return & Exchange. Concerning this issue, could you please email photo of your prescription paper to our customer service ([email protected])for checking first? If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience. We are also willing to remake the new glasses and reship to you, at our cost or refund you. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsJun 23, 2025

Dear Customer, Thank you for posting the review. We feel so sorry that our products didn't get your satisfaction. Please don’t worry, we offer 30-Day Easy Return & Exchange. If you don’t like the glasses, please contact our customer service department([email protected])within 30 days to do return and exchange or get other solutions. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsJun 19, 2025

Dear Customer, Thank you for posting this review and bringing this issue to our attention. We are so sorry that we didn’t receive any emails or messages from you. And we have never received any complaints under your order. Did you send to the wrong email address? If there is any issue about the product, please feel free to email our customer service department([email protected]). We will get back to you in the shortest possible time. We made lenses according to the prescription you filled. Concerning this issue, could you please email photo of your prescription paper to our customer service ([email protected])for checking first? Because customers often fill in the wrong prescription. If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience. We are also willing to remake the new glasses and reship to you, at our cost or refund you. Once locate the issue, we will know how to do next. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsJun 12, 2025

Dear Nichole, Thank you for posting this review and bringing this issue to our attention. If there is any issue about the product, please feel free to email our customer service department([email protected]). We will get back to you in the shortest possible time. Concerning this issue, could you please email some photos of the glasses to our customer service department([email protected])for checking first? Once locate the issue, we will know how to do next. Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve the issue to your satisfaction. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsJun 11, 2025

Dear Stacy, Thank you for posting this review. 1.But in the emails, you said that you have received the eyeglasses and gave us some feedback about your glasses. 2.You mentioned that you couldn’t see clearly with the glasses, could you please tell us which pair has the issue? Because there are two pairs of glasses in your order, and one pair the lenses you selected were non-prescription clear lenses. As soon as we received your feedback, we emailed back to you immediately to learn more about the issue, then we will know how to do next. However, we haven’t received your reply. Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve the issue to your satisfaction. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsMay 29, 2025

Dear Customer, Thank you for posting this review. When we saw your first comment, you did not leave any information about the order. Then we requested more information in this application,such as your full name, email address, phone number, and order details; but we have never gotten your response. In addition, we have provided a solution to this issue under the first comment. Our customer service department([email protected]) also haven’t received any photos or emails from you. Could you please email some photos of the glasses to our customer service department([email protected])for checking first? Please don’t worry, if we send the wrong glasses, we will remake the correct glasses and reship to you, at our cost. We'll always offer high-quality service to our customers and we will do our best to resolve any issue to your satisfaction. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsMay 20, 2025

Dear Linda, Thank you for posting this review. There might be some misunderstanding. In the email, you have satisfactorily accepted our final solution. If there is anything else we can do for you, you can contact our customer service department([email protected]). We'll always offer high-quality service to our customers and we will do our best to resolve the issue to your satisfaction. Looking forward to hearing from you and resolving this matter promptly.