UblinsReviews of ublins.com

Response from UblinsAug 7, 2024

Dear Donna, Thank you for posting the comment and bringing this issue to our attention. We offer 30-Day Easy Return & Exchange. We feel so sorry that our products didn't get your satisfaction. We sent the details of returning to you, but without any response. We'll always offer high-quality service to our customers and we really hope that we can resolve the issue in a way that satisfies you. Could you please tell us is there anything we can do for you? We will try our best to meet your needs. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsApr 23, 2024

Dear Jane, Thank you for posting this comment. We sincerely apologize for your unpleasant shopping experience and the inconvenience. If you need faster shipping, you can select Business Express as the shipping method; it will take only 2-7 days for shipping. There might be some visual differences due to different lights in sunlight and screen. Random print patterns may differ from pictures, hope you can understand. If you don't like the glasses you bought, please contact our customer service ([email protected]) within 30 days after receiving the glasses, we will figure out a suitable solution for you and we will do our best to meet your needs.

Response from UblinsMar 13, 2024

Dear Kristy, Thank you for bringing this issue to our attention. If you don't like the glasses you bought, please contact Ublins Customer Service Representative([email protected]) within 30 days after receiving the glasses for a one-time only exchange, or 50% refund or get other solutions. Please don't worry, we'll always offer high-quality service to our customers and we will do our best to resolve this matter to your satisfaction. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsJan 24, 2024

Dear Adam, Thank you for posting the comment. When we receive the new order, we will immediately process it. According to the lens type you selected, usually, it will take about 3 business days to process your glasses. Please note that you selected the Standard Shipping (7-20 days) as your shipping method for your two orders. If you need faster delivery, please select the Express Shipping, it will take only 2-7 days for shipping. There are 2 frames in the order, could you please tell us which one you are not satisfied? Once locate the issue, we will know how to do next; please don't worry, we will do our best to resolve this matter to your satisfaction. If you have any issue during placing the order or applying the coupon code, please feel free to contact our customer service team([email protected]) and we will get back to you in the shortest possible time to help you.

Response from UblinsJan 22, 2024

Dear Niya, Thank you for posting the comment and bringing this issue to our attention. About the size of the frame, on the website, we have shown all the details in the product description of each frame. Concerning this issue, we figured out a suitable solution.  As you are our valued repeat customer, you can select any other frame on our website, we are willing to remake the glasses with the same lenses and reship to you, only charging some processing fee.  Can you accept this solution?  We really value your satisfaction as our customer and we will do our best to resolve this matter to your satisfaction. We also have emailed you about the solution, waiting for your early reply.

Response from UblinsOct 26, 2023

Dear Brian, Thank you for posting this review. We thank every of our customers to give us their precious advice. We feel so sorry that our solution didn't get your satisfaction. You can return the glasses to us and advise us of the tracking number, we will refund you the full amount. We have emailed you the details of the return process, please check it. We deeply appreciate your feedback and we sincerely apologize again for the inconvenience brought to you. We really value your satisfaction as our customer, please let us if there is anything else we can do to assist you. Waiting for your early reply.

Response from UblinsOct 11, 2023

Dear Dellie, Thanks so much for your comments. Concerning your case, please measure the size of the frame used before and contact the Ublins Customer Service Representative([email protected]) within 30 days to handle the issue properly. We will try our best to meet your needs. We sincerely apologize for the inconvenience. We value your satisfaction as our customer; hope to hear back from you soon and we will do our best to resolve this matter to your satisfaction.