UblinsReviews of ublins.com

Response from UblinsMar 24, 2025

Dear Margellynt, Thank you for posting this review and bringing this issue to our attention. There might be some misunderstanding. We are so sorry that we have never received any messages from you. Are you emailing it to our customer service department([email protected])? We made lenses according to the prescription you filled and we inspected them before shipment; everything was correct. Concerning this issue, could you please email photo of your prescription paper to our customer service ([email protected])for checking first? If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience. Once locate the issue, we will know how to do next. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Waiting for your early reply.

Response from UblinsFeb 27, 2025

Dear Carledia, Thank you for posting this review and bringing this issue to our attention. Concerning this issue, could you please offer some photos of the glasses to our customer service department([email protected])for checking? Once locate the issue, we will know how to do next. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. We are also willing to remake the new glasses and reship to you, at our cost. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsJan 27, 2025

Dear Terri, Thank you for posting this review. We have basically solved all the problems our customers raised in the comments. All the reviews from our customer are genuine, you can also take a look at the good reviews. If there is any issue of our product, we will immediately seek solutions. We also offer 30-Day Easy Return & Exchange. You have thirty (30) days from the date you receive the glasses to contact us if you want to refund or return them for any reason. We'll always offer high-quality service to our customers and we will do our best to resolve any issue in a way that satisfies you.

Response from UblinsDec 21, 2024

Dear Adrianna, Thank you for posting this review. There might be some misunderstanding. We sent several emails to you and have been waiting for your response. Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve the issue to your satisfaction. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsSep 19, 2024

Dear Yolanda, Thank you for posting the comment and bringing this issue to our attention. Please don’t worry, if the lenses accidentally come out, we are willing to remake the glasses and reship to you, at our cost. We'll always offer high-quality service to our customers. Any question, please feel free to contact us.

Response from UblinsSep 6, 2024

Dear Megan, Thank you for posting the review. We thank every of our customers to give us their precious advice. We have remade the new glasses you picked for free and reshipped them out. It took about 5 business days to customize your lenses. We didn’t ignore you and we have been processing the glasses. We apologize for any inconvenience caused by the delay in receiving them. The new glasses will arrive in 3-5 days. We have emailed you the tracking number, please check it. Thanks so much for your patience and understanding. Any question, please feel free to contact us.

Response from UblinsSep 5, 2024

Dear Angela, Thank you for posting the comment and bringing this issue to our attention. About the issue of the frame size, we showed all the details, including the frame weight under the Product Description of each frame, please check them for a reference. Concerning your case, please measure the size of the frame you used before and contact our customer service department([email protected]) within 30 days to handle the issue properly. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.