Shop EyeglassesShop SunglassesExcellent quality prescription eyeglassesUblins established in 2019, our brand has been committed to providing high-quality eyewear products that combine functionality, style, and innovation. We believe that eyewear should not only enhance one's visual experience but also make a unique fashion statement.One of our key strengths lies in our wide range of eyewear collections, catering to various age groups and styles. From classic and sophisticated frames to bold and avant-garde designs, we offer a plethora of options to suit every individual's unique fashion sense. Whether you prefer vintage-inspired frames or modern, minimalist designs, our brand has something for everyone.Premium customer serviceOur brand also prides itself on its exceptional customer service. We believe that every customer deserves personalized attention and a seamless shopping experience. Our knowledgeable and friendly staff are always ready to assist customers in finding the perfect pair of eyewear that not only suits their needs but also complements their unique style.
Ublins (ublins.com) has 1,216 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
ublins.com
Website
ublins.com
Category
Vision & Hearing
Location
Plano, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 14% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The prescription was all.wrong on both glasses. It was like they switched the the progressive lens from bottom to top. Can't wear them and not interested in going through rhe trouble to return and be dissapointed again
Response from UblinsOct 23, 2025
Dear Customer,
Thank you for posting this review and bringing this issue to our attention.
Concerning this issue, could you please email photo of your prescription paper to our customer service ([email protected])for checking first? Because customers often fill in the wrong prescription.
If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience.
You even don’t need to return the current glasses to us, we are also willing to remake the new glasses and reship to you, at our cost; or refund you.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
AR
Alunyadej R.
it took too long
it took too long. and eyeglasses received are very low quality eyeglasses frames, very low graded frames.
Response from UblinsOct 23, 2025
Dear Customer,
Thank you for posting this review and bringing this issue to our attention.
We checked your order information, finding that the shipping method you selected was the free standard shipping and the logistics time was normal; if you need faster shipping, we recommending paying for business express , it takes only 3-5 business days for shipping.
We also checked the frames you picked, this frame style has also received many positive reviews from customers. If you have higher requirements for the quality of the frame, we also offer this kind of frames, but the price will also be higher.
Please don't worry, we offer 30-Day Easy Return & Exchange.
If you don't like the glasses you bought, please contact our customer service department([email protected])within 30 days to do return and exchange or refund, or get other solutions.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
JP
Jackie P.
The prescription is not made correct.
The prescription is mine but there is something too strong. The glasses make me see weird.
Response from UblinsOct 18, 2025
Dear Customer,
Thank you for posting this review and bringing this issue to our attention.
If there is any issue about the product, please feel free to email our customer service department([email protected]). We will get back to you in the shortest possible time.
Concerning this issue, could you please email photo of your prescription paper to our customer service ([email protected])for checking first? Because customers often fill in the wrong prescription.
If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience.
We are also willing to remake the new glasses and reship to you, at our cost or refund you.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
MI
Michelle
Right lense is bad and not the correct prescription
The left lense of my pair of glasses is blurry and not correct. I didn't open the package for quite a while after receiving it and didn't realize what was happening. The right lense is fine
Response from UblinsOct 15, 2025
Dear Customer,
Thank you for posting this review and bringing this issue to our attention.
If there is any issue about the product, please feel free to email our customer service department([email protected]). We will get back to you in the shortest possible time.
Concerning this issue, could you please email photo of your prescription paper to our customer service ([email protected])for checking first? Because customers often fill in the wrong prescription.
If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience.
We are also willing to remake the new glasses and reship to you, at our cost or refund you.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
JA
JAI
Disappointing & NOT Recommended
I ordered two pairs of glasses from Ublins: Order #400051503 (frames only) and Order #100013236 (complete eyeglasses with prescription lenses). Both orders were unusable due to defects caused by the company's errors.
The frames from my first order were incompatible with standard prescription lens fitting, making them impossible to use as intended. The prescription lenses in my second order were manufactured incorrectly, rendering the glasses completely unwearable. I returned the merchandise and provided a tracking number per their request. The tracking number proves the merchandise was returned. It was hand delivered to their staff.
I initiated a return and refund request. Despite numerous follow-up emails requesting confirmation of receipt, refund amount, and processing timeline, I have received inadequate responses and long delays.
When I did hear back, I was told the company would "check with the warehouse again," but then received no further communication. I provided a 48-hour deadline for confirmation, which was ignored.
I am now more than ten days into this process with no resolution. I have requested full refunds for both orders, including shipping costs, as both products were defective due to the company's errors. The lack of timely communication and failure to process a straightforward refund for their own mistakes has been extremely disappointing.
I have been forced to pursue resolution through my credit card company. I would caution others to carefully consider whether they want to risk similar issues with defective products and poor customer service follow-through. I would definitely not recommend this company to anyone.
Response from UblinsOct 12, 2025
Dear Customer,
Thank you for posting this review.
About the first order, you only ordered the frame only without any lenses, this is the reason why your doctor refused to assemble the prescription lenses for you. In general, assemblers need the original lining of the frame for operation.
Regarding the second order, based on the first order, we only charged a small handling fee to remake the glasses with your prescription and resend them to you. However, your final feedback was that you couldn't see them clearly. But we made lenses according to the prescription you filled and we inspected your glasses before shipment; everything was correct.
Anyway, in the end we accepted your proposal for a return and refund.
We have contacted our warehouse in TX, but they told us they didn't receive the returned package and asked us to wait a few more days.
We are so sorry that we didn't inform you this result in time due to the weekends off. Please don’t worry, we will urge our warehouse to check it again; but to save your time, currently we will refund you directly; we have emailed you the details of the refund, please check it.
Looking forward to hearing from you and resolving this matter promptly.
NU
Nunya
UBLINS AND KLARNA ARE A BAD COMBINATION!!
I never received the glasses I ordered on 9/3/25 and it took over a MONTH to receive my refund. I will never deal with this company (or Klarna) again and based on the experience I had, I wouldn't advise anyone else to either. The only upside is because I did use Klarna, I was only waiting for (and possibly losing) $37 as opposed to $150.
MA
MAH
This is my second review on Ublin’s
This is my second review on Ublin’s, because they’ve been harassing me over my first one star review. In fact, they said that they would remake my glasses for free as long as I took down my one star review. They even sent me the link so it would be convenient for me to do it.
Nope.
Response from UblinsSep 17, 2025
Dear Customer,
Even though you entered the wrong prescription and don’t want to pay for any extra fee about the new glasses, we are still willing to remake the two pairs of glasses with the correct prescription and reship to you, at our cost. Because you are our valued new customer and we really want to help you solve this problem as quickly as possible.
Then since we have borne all the costs for you to solve this problem, we really hope you can make some modifications to our evaluation. You can even leave a new review after receiving the new glasses.
JC
Janet C.
HORRIBLE COMPANY
I didn’t receive the glasses for over a month! I requested a refund because I bought another pair of glasses - I just could not wait any longer. UBLINS REFUSED GIVING ME THE REFUND so I had to lodge a dispute with my bank. I was granted the refund through the bank - UBLINS refused to refund me! I WILL NEVER ORDER FROM THIS COMPANY AGAIN NOR SHOULD ANYONE ELSE !
Response from UblinsSep 11, 2025
Dear Customer,
Thank you for posting this review.
We apologize for any inconvenience caused by the delay in receiving your order.
After receiving your order, we processed and shipped it within 5 working days. Please note that we shipped from China and the shipping method you selected was standard shipping. Normally, it only takes 1-2 days to complete customs clearance. But in rare cases, packages may be carefully inspected by customs agencies, and your package happened to encounter this situation. So it took longer time.
During this process, we have been in contact with the logistics company to promptly understand the status of package transportation. It only took about 20 days from your placing the order to receiving the package, not a month.
We sincerely apologize again for the delay.
Even though you didn’t return the eyeglasses to us, we still refunded you according to your request.
We sincerely apologize for your unpleasant shopping experience and the inconvenience.
Any question, please feel free to contact us.
