UblinsReviews of ublins.com

Response from UblinsJul 3, 2025

Dear Audra, Thank you for posting this review and bringing this issue to our attention. We are so sorry that we didn’t receive any emails or messages from you. And we have never received any complaints under your orders. Did you send to the wrong email address? If there is any issue about the product, please feel free to email our customer service department([email protected]). We will get back to you in the shortest possible time. We have let our Customer Service Department([email protected]) contact you about the return. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsMay 30, 2025

Dear Customer, Thank you for posting this review. We sincerely apologize for your unpleasant shopping experience and the inconvenience. We have finished remaking the new glasses and shipped them out. It will take only 5-7 business days for you to receive the package. Any question, please feel free to contact our customer service department([email protected]).

Response from UblinsMay 9, 2025

Dear Customer, Thank you for posting this review. Please don’t worry, if it doesn’t work, please contact our customer service department([email protected]), we are willing to remake the glasses and reship to you. We'll always offer high-quality service to our customers and we will do our best to resolve any issue to your satisfaction.

Response from UblinsMay 3, 2025

Thank you for posting this review. So sorry for the late response due to the May Day holiday. We have emailed you about the details of the exchange, please check it. If you cannot find the email, please check your spam or junk folders. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsApr 30, 2025

Dear Soncirae, Thank you for posting this review. As soon as we received your order, we immediately processed it. Production times for prescription lenses can vary from 2–7 business days depending on the intricacy of the prescription and the type of lens required. It took about 5 business days to customize your lenses. As soon as we finished processing, we shipped it out; it took about 7 business days for shipping. If you need faster shipping, please select business express, it will take only 3-5 business days for delivery. We apologize for any inconvenience caused by the delay in receiving your order. We will pay more attention to this issue and make improvements to ensure faster processing times for orders in the future. We sincerely appreciate your support and trust. Any question, please feel free to contact our customer service department([email protected]).

Response from UblinsApr 16, 2025

Dear Carla, Thank you for posting this review and bringing this issue to our attention. We customized your lenses based on the lens type and lens coating you selected. And we inspected your glasses before shipment; everything was well. Concerning this issue, could you please email some photos of the glasses to customer service department([email protected])for checking first? We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.