UblinsReviews of ublins.com

Response from UblinsOct 16, 2023

Dear Lisa Seng, Thank you so much for posting this review. We feel very sorry to bring you these troubles, please let us know your email and order number, we will handle and solve your problem for you and give you a satisfactory answer.

Response from UblinsOct 2, 2023

Dear Michael, Thank you for posting the review. We thank every of our customers to give us their precious advise. We checked your prescription paper that you sent to us before. Please note that since your prescription has the ADD, usually you need to choose 'progressive' or 'bifocal' as your prescription type. If you select single vision prescription type, you need to enter the corresponding prescription. If you need the glasses for reading, you should add the NV-ADD+1.50 to the SPH. Therefore, the prescription you entered in the order was for distance, not the reading prescription. And we made lenses according to the prescription you filled. About the issue, we emailed you the solution before, and we have been waiting for your response, then we will know how to do next. Please let us know how you would like to proceed or if there is anything else we can do to assist you. We value your satisfaction as our customer, and we will do our best to resolve this matter to your satisfaction. Waiting for your early reply.

Response from UblinsSep 28, 2023

Dear Ralph, Thank you so much for posting this review. We sincerely apologize again for the inconvenience. Your wife has accepted the solution that we figured out; and we are remaking the glasses accroding to her request. We really value the satisfaction of each our customer and will make every effort to rectify the situation promptly. Please let us know if there is anything else we can do to assist you. We will always be responsible for all eyeglasses we ship out and offer high-quality service to our customers.

Response from UblinsSep 25, 2023

Dear Shunda, Thank you for posting the review. We thank every of our customers to give us their precious advice. We feel so sorry that our product didn't get your satisfaction. About the previous broken frames, we have remade them and reshipped to you. We sincerely apologize for the another inconvenience that one pair of them brought to you; about the issue, could you please select another frame on our website? We will remake it and reship to you at our cost. We really value our each customers and would like to resolve this matter to your satisfaction. Once again, we apologize for the inconvenience caused and appreciate your patience. We will try our best to meet your needs. Waiting for your early reply.

Response from UblinsJun 9, 2023

Dear Eric, Thank you for posting this review. We thank every of our customers to give us their precious advice. We have the clear return policy on our website. When we learned the issue about your order, we were trying our best to look for the solution to meet your needs.We sincerely apologize that our solution didn't get your satisfaction. If you don't like the glasses you bought, you can return it for a one time only 100% coupon of production cost or 50% refund. We emailed you about the return details before and are waiting for your response. We are sorry for the inconvenience brought to you. We really hope to hear back from you, so that we may resolve this matter with your satisfaction. Thank you again for your comment.

Response from UblinsApr 21, 2023

Dear Josette, Thank you for posting this review. We thank every of our customers to give us their precious advice. We received the pics that showed the scratch on the frame, which might be caused during the transportation. We proposed this solution that we reship the replacement frame to you at our cost. After you receive the replacement frame, we promise that whether you exchange the lenses by yourself or take them to the nearby glasses shop to ask them to exchange for you, we will refund you $10.0 as a compensation. We got your agreement, so we implemented this solution. When we found that your package was delivered successfully, we immediately emailed you and asked for the feedback. Then we are waiting for your reply, and we are ready to refund you the compensation.Could you please tell us is there anything that we make you feel unsatisfied? Then we will know what to do next. We will try our best to meet each of our customers’ needs. We also have emailed you about the issue and waiting for your early reply.