UblinsReviews of ublins.com

Response from UblinsMar 9, 2024

Dear Valerie, Thank you for bringing this issue to our attention. We sincerely apologize for your unpleasant shopping experience and the inconvenience. If you don't like the glasses you bought, please contact Ublins Customer Service Representative([email protected]) within 30 days after receiving the glasses for a one-time only exchange, or 50% refund or get other solutions. Please don't worry, we'll always offer high-quality service to our customers and we will do our best to resolve this matter to your satisfaction. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsMar 6, 2024

Dear Jennifer, Thank you for posting the comment. During the transportation, occasional frame breakage may occur due to strong compression and shaking. We sincerely apologize for your unpleasant shopping experience and the inconvenience. We feel so sorry that our solutions didn't get your satisfaction. We have refunded you the full amount of the order. We'll always offer high-quality service to our customers and we will try our best to meet our customers’ needs. Any question, please feel free to contact us.

Response from UblinsFeb 26, 2024

Dear Kelly, Thank you for bringing this issue to our attention. We sincerely apologize for your unpleasant shopping experience and the inconvenience. Coincidentally encountering the Chinese Spring Festival holiday, it took a bit longer time than usual to process and ship the order. We sincerely apologize again for the delay and inconvenience. Now all departments have returned to their work positions and everything has returned to normal. To show our sincerity, we have issued you an unique coupon code as a compensation and have emailed the code for you, you can redeem it in your next order. We really value your satisfaction as our customer, and we will always do our best to resolve any matter to your satisfaction. Once again, we apologize for the inconvenience caused and appreciate your patience. Any question, please feel free to contact us.

Response from UblinsFeb 2, 2024

Dear Janiece, Thank you for posting this comment. We made lenses according to the prescription you filled. Concerning this issue, could you please email photo of your prescription paper to our customer service ([email protected])for checking first? Because customers often fill in the wrong prescription. If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience. Once locate the issue, we will know how to do next. We'll always offer high-quality service to our customers and we will do our best to resolve the issue to your satisfaction. Waiting for your early reply.

Response from UblinsJan 8, 2024

Dear Andrea, Thank you for posting this comment. When we received your email on January 2nd,2024 about the issue, we immediately figured out some solutions for this. We really value your satisfaction as our customer, and we really hope that we can resolve this matter to your satisfaction. Could you please select another frame on our website? We will remake the glasses with the same lenses and reship to you at our expense. If you can’t accept all the solutions we figured out, please don’t worry, you can return the glasses to us according to our return policy. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsJan 4, 2024

Dear Valencia, Thank you for posting the review. We thank every of our customers to give us their precious advice. There might be some misunderstanding. The prescription paper and the photos of wearing the glasses can be helpful for us to locate your issue. Sometimes the shape of the frame that it is not suitable for the face can become a factor that makes it difficult to see clearly. We sincerely apologize for any offense and inconvenience. Concerning this case, could you please select another frame on our website? We will remake the glasses with the same lenses and reship to you at our expense. We really value your satisfaction as our customer, and we will do our best to resolve this matter to your satisfaction. We also have emailed you about the solution, looking forward to hearing from you and resolving this matter promptly.

Response from UblinsDec 27, 2023

Dear Customer, Sorry, we checked your name in our system, but we didn’t find any orders from you. We sincerely apologize for the inconvenience you have experienced. To assist you further, could you please provide us with your order number or any other relevant details? This will help us locate your order and investigate the situation. Please don’t worry, if there is any issue, we will do our best to resolve it to your satisfaction.