UblinsReviews of ublins.com

Response from UblinsApr 18, 2024

Dear Valerie, Thank you for posting the comment and bringing this issue to our attention. Originally, you only ordered frames only without any lenses. We remade the glasses according to your prescription and requirements. Please note that you only asked us to remake them with your reading prescription, so they can only be used for reading. Do you mean that you can’t see clearly with them for reading? To locate the issue, we need to gather more information, then we will know how to do next. Please don’t worry, we will do our best to resolve it in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsApr 16, 2024

Dear Customer, Thank you for posting the comment and bringing this issue to our attention. There are two pairs of glasses in your order; could you please tell us which pair has the issue? Could you please send some photos of the glasses to our customer service department([email protected]) for checking? Once locate the issue, we will know how to do next. If the glasses comes with transport damage, we will remake the glasses and reship to you, at our cost; or give a full refund. Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve the matter in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsApr 15, 2024

Dear Debra, Thank you for posting the comment. There might be some misunderstanding. When we learned about your issue, we figured out several solutions for you, and you ultimately accepted this solution that keep the frame you have now and we still issued you 50% refund. You said that you were satisfied with this solution, then we implemented it. Could you please tell us what else we can do for you now? We will do our best to meet your needs. We sincerely apologize for your unpleasant shopping experience and the inconvenience. Waiting for your early reply.

Response from UblinsApr 10, 2024

Dear Carol, Thank you for posting the comment. There might be some misunderstanding. We have received your message stating that you have accepted our proposed solution about your issue. You said that you would select a smaller frame and we have been waiting for your reply. Please tell us the name/sku of the new frame you pick, then we can implement the next step. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsApr 7, 2024

Dear Yvette, Thank you for posting the comment. Concerning your case, if the glasses comes with transport damage, you don’t need to return the glasses by yourself immediately, you can contact our customer service department([email protected]) first and offer us some photos of them for checking, we will figure out a solution that satisfies you. Remaking and reshipping your new glasses took some time; we sincerely apologize again for the delay and inconvenience. Any question, please feel free to contact us and we'll always offer high-quality service to our customers.

Response from UblinsMar 26, 2024

Dear Adriana, Thank you for posting the comment. Coincidentally encountering the Chinese Spring Festival holiday when you placed the order, it took a bit longer time than usual to process and ship the order. Under normal circumstances, after shipment, it will take only 7-20 days for the standard shipping and it will take only 2-7 days for the express shipping. We sincerely apologize for the delay and inconvenience. Thanks so much for your patience and understanding. Any question, please feel free to contact us.

Response from UblinsMar 13, 2024

Dear Tammy, Thank you for posting the comment. As you filled in the wrong prescription, according to our return&refund policy, we are willing to only charge a little processing fee to remake the glasses with your correct prescription and reship to you; or you can also return them to us for 50% refund. Which option do you prefer? We have been waiting for your reply. Or could you please let us know how you would like us to proceed? We'll always offer high-quality service to our customers and we will do our best to meet your needs.

Response from UblinsMar 13, 2024

Dear Jezebel, Thank you for posting the comment. There are 7 items in your order and you said that you don’t like 5 of them, we feel so sorry that our solutions didn't get your satisfaction; we have fully refunded the amount of the corresponding items. If there is any issue, please feel free to contact us([email protected]) and we will do our best to resolve it in a way that satisfies you.