Joanna A.
Ublins customer service was excellent!
Human error exists and the character of a company can be readily seen with how they address mistakes. I had ordered prescription glasses but due to the mismatch of the size of the lens and my pupillary distances, it did not align correctly with my eyes and were unusable. I was disappointed so I emailed them about it asking for a refund. I did not get a refund because I got a replacement! First, they explained why my glasses were unusable then offered to make me a new pair. I ended up choosing a different design and I am so happy with my new glasses. Although I would have liked for the first pair to have worked out in the first place, I am very satisfied with how Ublins addressed my issue and fixed it.


