Wendallgrrl
Customer service assisted
I originally had a problem with expedited shipping, as well as the photochromatic lenses not darkening enough on a pair of glasses I ordered. After posting a "not so great" review on TrustPilot, Ublins contacted me again and offered to remake the glasses that do not darken. I have been asked to revise my original rating on Trustpilot as a term for them to remake the glasses. So, I am happy that Customer Service has stepped up, but I think the reason they finally have done something to resolve this speaks for itself.
Response from UblinsDec 26, 2023
Dear Wendy, Thank you for posting this review. We apologize for any inconvenience caused by the delay in receiving your order. We could have shipped it out earlier, but before shipment, we inspected your eyeglasses, finding that there was a little flaw on one pair; we must be responsible for each our customers, so we immediately remade it, which took a few extra days. We sincerely apologize again for the delay and inconvenience. About the lenses, if you are not satisfied with them, please don’t worry, we are willing to remake the glasses according to your requirements and reship to you at our expense. We really value your satisfaction as our customer, and we will do our best to resolve this matter to your satisfaction. We also have emailed you about the solution, looking forward to hearing from you and resolving this matter promptly.