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TYR EUROPE ARE ACTING LIKE THIEVES!!!
BEWARE OF TYR EU CUSTOMER SERVICE My First Order #21000016138 My Second Order #21000016750 I foolishly trusted TYR brand to honour their contractual promise of a refund - even after I paid for a new pair while awaiting a refund. The instant you buy their products, TYR stops caring about their customers’ satisfaction and statutory rights. They are clearly more interested in making money out of you, at whatever cost! I ordered a pair of Men's CXT-2 Trainers, which came too small (contrary to their fitting size guidelines). I needed to replace the trainers, but TYR Customer Service said I needed to buy a new one and wait for the refund. They refused to offer an exchange service whereby they set aside the correct-sized trainers until they received the returned item (to avoid the risk of not having the correct pair for me by the time they received the returned package). TYR is more interested in their "future" customers and could not care less about the satisfaction of their "existing" customers who paid for their trainers. So I purchased a new trainer simultaneously as I paid for a track and sign service postal at an extra charge of £25. I foolishly relied upon TYR's promise of a refund. I contacted Customer Service to enquire about the next steps. They emailed me a form I printed and included inside the return shipment, sent on 26 September 2024. Since 4 October 2024, The trainers have been stuck with the Dutch Customs. I have contacted the Post Office, who confirmed that TYR EU (1) was contacted several times and (2) has not bothered collecting the trainers. As long as TYR refuses to collect the returned trainers, they do not have to issue me a refund, which is unacceptable!! I immediately contacted TYR Customer Service to urge them to collect my returned trainers from Dutch Customs. First, they made no apology whatsoever. They went straight on the offence! They quickly said that I had not included the correct form inside the parcel (they throw all sorts of lies to avoid taking the blame, including making things up - for example, even though TYR never collected the parcel, they have the audacity to claim I failed to follow the correct return procedure - in fact, I immediately pointed to that very same incompetent customer service representative, “Csaccoccio”, that it was himself who emailed me the correct refund form, which I printed and included inside the parcel. I even showed him pictures! He totally forgot that he was the one who emailed me the return/refund form to print and include inside the parcel). Then, they pretended that the authorities never contacted TYR, which is absolutely absurd. I explained the law in this matter in that the instant we deposit at the Post Office a pre-paid postage package addressed to a recipient, that recipient becomes the de facto legal owner of that parcel and will be contacted by the postman, especially when the shipment is tracked and signed. Nonetheless, I emailed them proof of my return shipment (pictures and tracking number) and asked TYR to collect it as soon as possible and refund me the outstanding amount. I also took the opportunity to raise a complaint because this sort of behaviour is wholly unacceptable. Management should be able to follow up on our complaints, investigate and improve upon their abysmal service. TYR refused to even respond to my email. Over 6 days have passed, and there is still no response! On their website, they do not provide a contact number, instead we need to email them on the fall pretence that they will contact us within 24-48 hrs! Absolute LIES. Today, I received my returned shipment from the postman because TYR refused to collect the trainers from the Customs! STILL NO REFUND. I have sent another email to TYR Customer Service, who are STILL NOT RESPONDING to my emails and DO NOT CARE that I purchased two pairs and relied upon TYR to refund me the unused trainers. This has been one hell of a shopping experience with TYR. DO I NEED TO INSTRUCT LAWYERS TO CHASE AFTER TYR?!