TYR SportReviews of tyr.com

The sizing of these shoes is off - so I would recommend sizing up by at least half a size. I also would not recommend that you buy these if you are from the UK, if you have any issues, as soon as customer services know you are from the UK they will stop replying and won't resolve the situation for you.

I relate to leave bad reviews but feel other O lifters should know. Wanted to patronize USA manufacturers and saw Hampton Morris using their products. I used the shoe size tool and ordered the size recommended. I specifically used the app - pictures and all - because the shoe was final sale. Shoe was way too small. Sent email and called customer service to say your tool doesn’t work. I hate to say it but an AI bot would have been better than the clueless rude person I corresponded with. She said they’d review and get back to me but never did. I can’t tell you how unsatisfactory the experience was. I will never order anything again and will tell all my clients BEWARE!! Maybe they should have stuck to bathing suits.

Almost 2 months to get a refund. I bought shoes online 19 Nov from TYR eu. They got stuck at UK customs due to a missing invoice. I emailed TYR asking them to provide info but they didn't reply so the shoes were sent back to their warehouse. Emailed again to ask if they would re send the shoes, again no response. I messaged on Facebook, Instagram and nothing. Almost 1 month later on 09 Dec, I finally get a response saying they will re-send the shoes. I waited and didn't receive any shipping info, so emailed again. On 17 Dec they tell me they'll refund the shoes. I follow up several times, don't hear anything back until 11 Jan when they finally refund me, nearly ONE MONTH since they said they'd refund me and nearly TWO MONTHS after I originally purchased the shoes. No apology, no acknowledgement of their poor customer service. Genuinely the worst online shopping/customer service I've ever experienced. As other reviewers have said, stay away and spend your money with another brand.

The customer service is absolutely terrible both online and the store at Roosevelt Field. I was told by a customer service representative at the 800# I would be able to return shoes in person at the store, when I went to the store it was the complete opposite. In store staff was absolutely terrible, completely unprofessional and offered no assistance in trying to rectify a situation. Basically your problem nothing I’m going to do to assist. I have purchased several hundred dollars worth of items I like the products but after the experience I’ve had I will NEVER purchase another product from this company and would never recommend them to anyone. It is absurd to me that a company would be willing to treat any customer in such a poor and demeaning manner. Especially when the customer is wanting the product. I hope your company will have some customer service training opportunities in the very near future.

Mi experiencia es malisima. Compre equipo para hacer deporte y en 2 meses se destrozo. Estando en garantía para q me o devuelvan el dinero o me cambien el producto tuve que enviarme más de 10 correos y esperar más de un mes que "calidad" revise en asunto. Son zapatillas carisimas, pero su servicio es malisimo

HORRENDOUS EXPERIENCE WITH TYR COMPANY!!!! ABSOLUTELY DISGRACEFUL CUSTOMER SUPPORT!!!!! THEY HARDLY REPLIED TO ANY OF MY INQUIRIES AND TREATED MY CASE WITH LITTLE TO NO REGARD!!! DESPITE WRITING NUMEROUS EMAILS LETTING THEM KNOW THAT I NEVER RECEIVED MY PRODUCT, THEY REPLIED BY SAYING "ITS NOT THEIR PROBLEM" ITS THE DELIVERY COMPANY!!!! ITS ALWAYS THE PROVIDERS FAULT, ALWAYS!!!! ITS NOW BEEN SENT BACK TO TYR AND IM IN THE PROCESS OF GETTING MY MONEY BACK!!!!! NEVER EVER AGAIN BUY ANYTHING FROM TYR!!!!! HORRENDOUS EXPERIENCE!!!! AWFUL COMPANY AND CUSTOMER SERVICE!!!!!!!!

Terrible customer service. Stay away from this company. Even with their Black Friday sale, I rather buy from a different company.

Just like the other reviews, I have had a seriously bad experience with customer service of TYR. The non -responsiveness is unbelievable. There is no other way than contacting them via email, but the email seem to disappear into a black hole. I even send a message via Linkedin to their CEO Matt DiLorenzo, but no response either, and he is the one that build the company. This is the last time I have bought anything from TYR