TYR SportReviews of tyr.com

Do not trust this company! I bought a pair of trainers that were never shipped to me. I contacted them a week later and eventually they said that they had experienced shipping delays but my item would be posted the next day. 5 days later still nothing so I contacted them again to be told the item is out of stock. Appalling customer service.

I purchased 5 pairs of shoes a couple weeks ago. Last Friday (March 20th) I received my order with a missing item. I contacted the live chat and all they could offer me was the refund for the missing item. What if I didn't notice the missing item? Scam? I am really frustrated with all of this because they offered me a 20% discount coupon, that means that I must spend more money to get a "compensation". Is that fair? I am a customer and I shouldn’t be treated like that. NOTE: I have already contacted them by the customer service and that is… the item was oversold, bla b la bla… we have talked to the web team... bla bla bla... and we hope to resolve this issue. This was all I got.

Son unos informales e impresentables . No responden ante un problema, paquetes perdidos , no responde ni hacen devoluciones . No devuelven el Importe pagado . No lo Recomiendo para nada . NO COMPRAR PRODUCTOS TYR

Scarpe mai arrivate dal 20-01 e rimborso non ancora ricevuto!!!! Mai più!!!!

If I could give less than one star I would. The customer service for this company is appalling! I would never recommend anyone buying from them. After 5 wears of my new shoes they have come apart on the toe end of the shoe. I have provided proof and pictures of this to be told this should not have happened to the shoe and they would send out a replacement. 2 weeks goes by and nothing to confirm this order has been processed or shipped, after chasing them via email they were to tell me that they have had a stock issues and for me to choose a different colour. I did this naively thinking this would fix the issue and a week later still nothing confirmed, delivered or shipped. After chasing them again they have said there is an issue with their ordering system and they will give me a refund instead. I am not hopeful that I will ever get this refund especially after looking at the other reviews left here for this company. Overall advice DO NOT waste your money on this company and never expect a decent reply from their customer services.

Awful customer service. I returned a pair of L-2 Lifters over 2 months ago and I’m yet to receive a confirmation of delivery or a refund. The tracking of my return shows it was delivered a month ago. Emailed customer service which said it should be processed in 14-20 days, it’s been a month.

During the last black Friday sales, i bought a couple shoes from their official European website. It’s January and the shoes haven’t arrived yet. Not as any email to costumer service been answered. Will never buy again.

DONT BUY FROM THEM! If you are unsure about sizing. They charge a handling fee of 15 euros when returning. On top of that they say they offer free shipping but they dont. You are forced to pay another 15 euro for express shipping within Europe. Express shipping that took almost 14 days to arrive from Germany to Scandinavia! Avoid TYR like the plauge!