TYR SportReviews of tyr.com

Erg slechte klantenservice. Hoge retour kosten. Rare kortingen. Je voelt je als klant vrijwel elke keer genaaid.

Probably the worst company and least cooperative customer service ever (i should have looked at the previous reviews and saved myself the trouble). I ordered a pair of lifting shoes on Saturday. Later that weekend, I realise that I forgot to adjust the size, when ordering. So now there's an order with a pair of size 4,5 "on its way". All right, i emailed customer service. The whole of Monday: no reply! First AFTER I filled out 2 different forms and emailed 2 different addresses, I get a reply... Monday late afternoon/ evening, just saying that they can't do anything about it, because the package has already left the warehouse. I tried reasoning with them, that if, they could call back the package and/ or that they should check again, because the shipper only sent me a confirmation of information (they know the package is coming, that just have not picked it up yet). They apparently could not do anything about it. I ask about the return process, if it would be possible to just refuse the package. But that apparently takes longer. So know I have to wait for the package, pay for return shipping and hope that they don't take months for the refund to take place. Here's the good bit: Yesterday (wednesday), late afternooni get a confirmation from the shipper, that they picked up the package. So not only are they lazy/ incompetent, they are basically lying about the status of the package. Yes I made a mistake, and if the package actually had been shipped, by the time they bothered to reply, that would maybe have been the end of it. This is unacceptable though. Here's another 1-star review for your collection... DO. NOT. RECOMMEND.

Scarpe non ancora spedite e servizio assistenza inesistente, del rimborso nemmeno l ombra, e il numero verde è inesistente

I purchased a TYR Durafast swimsuit on Amazon and less than a month of swimming laps three times week the seams faded to pink. The suit is dark navy blue. That is not normal. The suit claims to last 300 hours in chlorinated pools. I contacted Amazon and they referred me to TYR. I contacted TYR via email and they asked for my receipt and pics. I sent them. They then said I have to deal with Amazon. We went back and forth on this until I finally sent the CS person a screenshot of Amazon's webpage telling me to contact TYR for product issues. The next email she send asks me how I cared for the suit. I tell her I do exactly as the tag says, rinse in cold water after swimming and hang dry. She then responds telling me not to machine wash it. I never said I did! RIDICULOUS. This email exchange went on all day with no offer to stand by their product warranty of a YEAR. It's clear they don't stand by their suits and don't care about their customers with this runaround I am getting. I have heard TYR customer service is bad but this is really bad. Most companies would be appalled and try to right the situation immediately but TYR does NOT CARE. So now I have a weird looking dark blue suit with pink seams that retails for over $70. I will never buy from them again and hope more people realize that they don't stand by their products. They must train the CS to make it so hard to file a warranty that the customer just gives up.

Jill makes fake promises on refunds. Worst customer service ever.

I returned a pair of shoes (order 10856) nearly two months ago and still haven’t received a refund. Customer support keeps citing “technical issues” and repeatedly promises that the refund will be processed soon, but nothing has actually happened. At this point, the situation feels like scam. If the refund is not issued promptly, I will have no choice but to escalate the matter further.

If I could give TYR a zero out of 5 I would . I wore their new cross trainer ONCE and when I returned for a refund because it fit weird , the customer service emailed me back only after I emailed them to check on status of refund to say they won’t accept my return cause shoes are “dirty” . From wearing them once for 10 minutes? Do not buy anything from them .

Fantastisk produkt - god respons fra kundeservice. Men jeg måtte desværre bytte mine sko til en anden størrelse, og på trods af flere rykkere og tilkendegivelser har jeg efter 6 uger endnu ikke fået mit tilgodehavende retur. Spørgsmålet er om jeg nogensinde får pengene retur ?