TX Auto Group HoustonReviews of txautogroup.com

BUYER BEWARE: 30-Day Delivery, 10-Minute Breakdown, 3-Year Nightmare I paid $70,000 for this Aston Martin from TX Auto in Houston, TX. It was represented as inspected and in proper working condition. Delivery took over 30 days instead of the promised 3. Within minutes of receiving the car, it broke down and would not restart after I stopped for fuel. TX Auto took it back, returned it, and said it was fixed. It was not. Nearly 3 years later, the car still does not run, and I have had to hire attorneys and pursue legal action to try to get a resolution. No one should spend $70,000 and end up with a car that failed within minutes of delivery. This was my experience with TX Auto. Buyer beware.

I bought a truck from TAG sight unseen as I was an out of state buyer. Truck was finally received, had issues, I contacted TAG about these issues. Their review went from a 1 to a 3 and back to a 1 because they never followed up and left me with the repairs.

Avoid this dealership at all costs. They sold me a truck that needed a new engine and didn't let me know as I was buying it. Test drive went fine but once I got it home, this truck started to fall apart immediately. Brought it to my mechanic and his comments were this engine has been worked on before based off the new parts in it. Come to find out TX Auto Group bought this truck with a broken and sold it to me saying it was in great working condition. Turns out they must have bandaid'd it enough to get it sold and then ghosted me. Won't answer my calls, won't answer emails...just gone. I'm having to file a lawsuit against them so that I can possibly recover the $15,000 it costs to replace the engine. I'm not well off so this is gonna set my family back quite a bit and we are gonna have to find a way to make ends meet. Don't let this dealership do to you what the did to me.

Bought a rustfee MGB, if Car arrived lot of Rust in Trunk hood, no Keys for doors, Never will buy a car there. So Not buy there, it Not serious

Anyone notice that TXAuto group only replies to reviews that are positive for them? They have no good answers for the bad reviews. All they do is lie and ignores a person that has a problem with any vehicle purchased through them, or their dealership.

I will never recommend this company. I drove 2 hours to collect the car. I was assured I would find nothing wrong wrong the car. Apun arriving, there were afew dents ect and wripped car seats but they discounted the price as I could dix these things. There after once I arrived home.i realized the car hadn't been serviced and wheel alignment was completely out. Again- somehting i eas assured was done before collection.I was able to get this fixed. And yes they covered the fees, but since then iv had the car for 4 months and iv had never ending issues. I tried to contact the sales lady to which hannelĥ justs my calls and texts. Shamefull!!!!!

I purchased a range rover four months ago from Texas Auto Group. When I initially inquired about the vehicle, I was told it had been an accident, and at this point had hesitations about purchasing. I was, however, told by Al that the vehicle has been thoroughly inspected, completely repaired and in his exact words was like brand new. I explained that if they were able to offer a quality warranty, that would proceed with the purchase. The vehicle was over priced, even for a vehicle that had not been in an accident, but I did really like the vehicle and in fairness, it was extremely clean and nice. Four months into having the vehicle I had to take it in for repairs. At this time I was given a bill of $11,000, of which my warranty only covered $4000. The mechanic stated that these were definitely not new damages, and it appeared that these were repairs not made when the car had been in an accident. I spoke with the warranty company, who directed me to contact the car lot, as the particular damages were considered, wear and tear. They also agreed that there was no way that this damage could have been done within the four months that I had the vehicle. I called and spoke with Diego, who identified himself as a customer service manager. After several days, he informed me that there was nothing that they could do and that I needed to file this under my warranty. I explained to him that the damages were not covered, and that I was told by the warranty company that the car lot was the one liable for the damages, as these were repairs, not made initially, as I had been told. I explain to him how Al had specifically told me that the car was “ like brand new” and have been completely repaired. His response was, well I didn’t sell you the car. I can’t think of a more unprofessional response that a customer service manager could have. To take advantage of customers and blatantly lie in this way, and then to pass the buck to someone else, rather than making things right, was absolutely disgusting business practices to me. Diego was extremely rude and began to talk over me when I asked to speak with a supervisor. He refused to transfer me and told me that I would need to call back. I have called back twice now and left messages and have yet to get a call back, this was several days ago

Currently going through the worst purchase struggle of my life. A few months back this dealership sold me a bad apple and knew exactly the shade they were dealing out. I’ve tried for about 3 weeks now to just have professionalism and solve the problem they created. Seems like money is the only thing this dealership is interested it. I would stay very far away. It’s a shame as this place was suppose to be “prestigious” turned out to be nothing more than low level bottom feeders.Ended up selling me a vehicle that could not pass emissions, forgot somehow to disclose accident history and worst of all the vehicle had broken down on me while my two year old daughter was in the back seat while smoke started to come in through the vents. Once the dealership was disclosed the information and events occurring all they did to be professional was lack accountability and sweep it under the rug.